Barbara A
I ordered a 2 books on Christmas Day as a gift for a friend leaving town in 2.5 weeks. I understand it is a holiday and I tried to have some understanding that the store/warehouse hours were limited and people were at home with their families. I reached out on January 5th about an update, as I hadn't heard anything in 10 days. No tracking number, no email, and no transactions have went through. After I emailed, Joseph Beth ended up commenting on my order that it was recieved at the warehouse and will be shipped promptly. It is now the 9th of January and the shipping label was just created after I reached out about a refund. It's hard to want to support small/local businesses when the experience is like this. I ordered from the publishers tiktok shop on the 1st and it was here by the 8th. Both books were shipped from Austell, GA. AND I payed shipping on the ones from Joseph-Beth, why? To get the books 2-3+ weeks later? It's just disappointing. But the customer service representatives just didn't seem to care.






