Abbie Branson
I have been a member of Jumping Jellybeans for about 1 year because my son truly loves it. That’s why I recently renewed my membership and paid over $315 upfront for a full year. Unfortunately, shortly after renewing, their hours changed significantly, and it now feels like I paid for access I can barely use. They used to be open until 7 PM, which made visits after work possible. Now they close at 5 PM on weekdays, which is not realistic for working parents. “Member hours” on Tuesdays and Thursdays have also become inconsistent, and this week they weren’t even honored. On top of that, weekends are frequently booked for private parties, leaving little to no availability for regular members. There have also been multiple instances where their listed weekend hours showed they were open, and we drove there only to find the business closed. When I called to notify them of the discrepancy, they did not take responsibility and instead stated that Google hours can be changed by anyone. Regardless of the reason, accurate hours are the business’s responsibility, especially for paying members. If they are choosing to operate limited hours, a later schedule (such as 11 AM–7 PM) would at least allow working families to attend. Even the Collierville location is open until 7 PM on weekdays, which makes this change even more frustrating and difficult to understand. The current schedule effectively excludes a large portion of paying members. I want to be clear that this is a place my toddler genuinely enjoys, which is why this situation is so disappointing. However, paying hundreds of dollars for a membership that is now extremely difficult to use feels unfair. At this point, the membership is no longer practical for working parents and does not provide the value that was originally advertised. Given these changes occurred immediately after renewal, I would expect some form of resolution. Whether that be a partial refund, membership extension, or adjustment to better reflect the reduced access. Without that, it is difficult to justify continuing this membership.
