KAY Jewelers cover
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KAY Jewelers

KAY Jewelers: Attentive, friendly service to find the perfect piece.

5(5 reviews)
jewelry-store
$$$
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About

KAY Jewelers in San Francisco at 3251 20th Ave is a trusted jewelry store where customers praise attentive staff. Reviews highlight Mary helping find exactly what’s needed, Mario’s friendly, knowledgeable guidance for engagement rings and upgrades, and Huang’s careful service. From online to in-store pickup and returns, the team is described as patient, helpful, and reliable.

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KAY Jewelers
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Location

3251 20th Ave, San Francisco, CA 94132, USA

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Information
3251 20th Avenue
San Francisco, CA, 94132
(415) 661-1830stores.kay.com/ca/san-francisco/2359?cid=seo-listings

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Services

Engagement Ring Selection

Personalized consultations and custom designs for engagement rings, including diamond settings and sizing.

Fine Jewelry Sales

Curated collection of necklaces, bracelets, earrings, and watches from trusted brands.

Custom Jewelry Design

Create unique pieces by incorporating personal gems or designing from scratch with expert guidance.

Jewelry Repair and Maintenance

Professional services for ring sizing, cleaning, stone replacement, and general repairs.

Watch Services

Selection of luxury watches, battery replacements, and adjustments for gifting or personal use.

Upgrade and Exchange Program

Assistance with upgrading jewelry pieces, including trade-ins and exchanges for new designs.

5.00 · 5 reviews

Overall rating

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Diana Avila

via Google
· 7 months ago

I stopped by Kay Jewelers couple of weeks before Christmas needing something unique for my boyfriend. As soon as I walked in, Mario greeted me and asked if I needed help with anything. What I really appreciated about our interaction was how attentive, friendly, and knowledgeable he was about finding the right piece, catering to what I was looking for while working with his own expertise. Sometimes when you walk in a jewelry shop and look a certain way, they don’t bother even greeting you. Mario’s professionalism and customer service made me feel like I was being taken seriously, an experience that always makes me loyal customer. Thanks again Mario. My boyfriend loved his new chain!

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Joseph Deocares

via Google
· 7 months ago

Had a great experience all thanks to Mary! She did a great job at helping me find exactly what I needed. When I came back to the store to make a return and exchange, she helped me once again and gave so much feedback on what looked best on me! She also was very kind and patient when I was indecisive. Thanks Mary!

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Armando Altamirano

via Google
· 8 months ago

10/10. The whole experience from looking online at the website and finding the items I wanted, to going in store to pick them up and purchasing them. On of the worked here, Mary, has been amazing to helping me find my ring size to finding my dad a watch for Christmas. It was a great day coming to Kay’s.

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Diep Le

via Google
· 9 months ago

Wonderful customer service. Highly recommend. Huang helps me with my upgrade transaction and he goes beyond to ensure I have my best new ring with the best coverage. All other staffs also very nice and always checking on us and our boys. Thank you for your service.

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Angela Garcia

via Google
· 1 year ago

Mario at Kay’s has been an enormous help, I can’t recommend him enough. I came to him with an unconventional ask and he went above and beyond to make it happen. I brought in a lone diamond and asked if it was possible to place it onto an engagement setting I’d seen at their store. We explored various options, styles, and possibilities, ultimately finding one that worked best. He was always sure to be upfront about the pricing, timing, and was available by phone and email to give updates. He made my dream engagement ring, and it turned out exactly how I’d hoped. It was a pleasure to work with him. If you go in, be sure to ask for Mario!

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