KB
Kelley Body Shop - Downtown
Keeps customers updated every step of the repair.
3
Car Wash
$$
Keeps customers updated every step of the repair.
Kelley Body Shop - Downtown is a Fort Wayne, IN, based car wash, auto parts store, and repair shop located at 544 E State Blvd. Reviews show attentive staff and regular repair updates, with Abby and Kelly praised for keeping customers informed. Some experiences mention delays and concerns about repair quality. The shop remains a local destination for vehicle services.
No photos available
Comprehensive auto body and frame repair services for accident-damaged vehicles.
Professional exterior and interior cleaning to restore your vehicle's shine and cleanliness.
Supply of quality replacement parts for repairs, including OEM and aftermarket options.
Expert painting, buffing, and finishing to match your vehicle's original look.
Help with processing insurance claims and coordinating repairs for seamless service.
Overall rating
Ginger Perez
J B
Worker put new part, out of pocket expense, on vehicle broken. And left vehicle dirty inside. Integrity. Took to another shop to fix. Other personnel and front desk were great and friendly.
Marilyn Deverell
Took 7 weeks to repair. Some parts ordered took time to arrive and one part had to be reordered but Kelley’s called each week with an update.
Eric Payton
Didn't fully diagnose the car after the collision. Then paint on my hood was messed up and they refused to pay for it. Last visit hear. Low ball estimates as well.
Rifet Rizvic
I would give them 10 ZEROS,but unfortunately I can’t.They are fraudulent company and they the work with one of Allstate insurance agent adjuster.I brought my 2016 BMW X Drive for a estimate and they started working on my vehicle immediately,but not just estimate also they started repair making an estimate of $5600.I called them and told them that the estimate is not correct but they didn’t care.I called Allstate insurance and told them the same,they didn’t care.About 75 days later they called and said you have more damage on the vehicle,I said I know you didn’t do your estimate right.So it took them another 45 days to finish the repair.It’s 4 months now.Repair cost ended up $10.075 total and that’s approximately 100% car value.Instead of being total damage to the vehicle they ended up making $10.075 and the whole vehicle is not worth that much.They have Allstate insurance adjuster working with them and making extra money instead of doing their job,they fraudulently got money from insurance company.DO NOT TAKE YOUR VEHICLE TO THIS SHOP.I am really thinking about suing them and Allstate Insurance Company ,so unprofessional from the shop and and Allstate.Just unbelievable.
Casey Cooke
I unfortunately had to take my car here after an accident. They put the WRONG COLOR door and fender on. Also, my keys can’t unlock or lock the door because they didn’t make sure the lock matched. Very disappointing experience.
