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Kelley Body Shop - Downtown
Keeps customers updated every step of the repair.
3
Car Wash
$$
Keeps customers updated every step of the repair.
Kelley Body Shop - Downtown is a Fort Wayne, IN, based car wash, auto parts store, and repair shop located at 544 E State Blvd. Reviews show attentive staff and regular repair updates, with Abby and Kelly praised for keeping customers informed. Some experiences mention delays and concerns about repair quality. The shop remains a local destination for vehicle services.
No photos available
Comprehensive auto body and frame repair services for accident-damaged vehicles.
Professional exterior and interior cleaning to restore your vehicle's shine and cleanliness.
Supply of quality replacement parts for repairs, including OEM and aftermarket options.
Expert painting, buffing, and finishing to match your vehicle's original look.
Help with processing insurance claims and coordinating repairs for seamless service.
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Overall rating
J B
Worker put new part, out of pocket expense, on vehicle broken. And left vehicle dirty inside. Integrity. Took to another shop to fix. Other personnel and front desk were great and friendly.
Marilyn Deverell
Took 7 weeks to repair. Some parts ordered took time to arrive and one part had to be reordered but Kelley’s called each week with an update.
Christopher Bowman
Vehicle still isn't right from the accident went back since fender was rubbing door was told they would adjust fender never adjusted fender put a shim in the door. Claiming that they can't find anything wrong in the panel of door when lady that hit me caused a short in my seat heat. Never got a call to tell me my truck was done had to call them. Took 2 weeks for them to supposedly adjust fender but yet they shimmed the door. DON'T TAKE YOUR VEHICLE HERE UNLESS YOU WANT SHODDY WORK DONE THAT YOU HAVE TO KEEP COMING BACK.
Jeff Himes
Nobody looks forward to needing a body shop, but I'm glad I trusted my truck to these professionals when it got hit while parked. Abby and Kelly did an outstanding job of keeping me apprised of the status of my vehicle repair. I hope I don't need body shop services again any time soon, but I will certainly use Kelley next time. Keep up the good work !
Jason McFarland
The work performed at this shop is shoddy at best. After a month of repairs and countless phone calls promising it would be done, "In a couple days", I was in the shop ready to pick up my vehicle. The first thing I noticed were water spots baked into the hood, the hood fits, and the rough ride. When I talked to the people that worked on my vehicle and told them the issues, I was given the run around. They reluctantly buffed out the water spots, but first pointed out that it had a chip in the paint, after telling me not to get three dollar carwashes( that's funny, they were degrading their own carwash). When asking why the hood shuts hard and how it looks crooked, I was told that they would have to drill numerous holes in the fender, which is GM replacement parts, to try to get things right and that would probably make the fender to the door look bad. In other words, they haven't a clue how to fix things, yet get defensive about their poor work.
