Bonita Banana
I had a very disappointing experience at this clinic. I was 10 minutes late and even offered to reschedule, but the technician, Ariel, insisted it would “only take 5 minutes” and rushed through the session. She was very rough when wiping my forehead, and dismissed my concerns about the treatment on my eyebrow curve and jawline. When I asked about uneven results, she brushed it off as “fat” and immediately tried to upsell me other procedures. The whole experience felt rushed, dismissive, and unprofessional. I would rather pay the proper price for quality care than feel undervalued as a client. Update after 6 day: After 10 minutes, having finished my 5-minute appointment, I decided that I wanted to speak with the manager, as I was not satisfied with my experience with Ariel. The front desk staff told me they would ask the manager to call me on Wednesday. I went there on Sunday, a week after waiting for the call, but they never contacted me or addressed my concerns. I am extremely disappointed with the Ultherapy treatment. It made no noticeable difference, and I observed no improvement at all. When clients mention that they do not see results, the staff only suggests purchasing another treatment or trying a different service. It seems their focus is solely on making money rather than genuinely caring about their customers.
