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Kesslers Diamonds - Madison
Kesslers Diamonds - Madison: Custom design and expert service for every jewelry journey
4.2
Jewelry Store
$$$
Kesslers Diamonds - Madison: Custom design and expert service for every jewelry journey
Kesslers Diamonds - Madison provides a welcoming Madison jewelry experience with staff who guide customers through engagement ring design, chain options, and cleaning and sizing. Reviews praise Vicky for ring design, Ethan for helpful length and lighting choices, Chris for above-and-beyond service, and Kayla for attentive engagement support. Mixed feedback exists regarding the Miraculous Warranty.
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Personalized design consultations to create unique engagement rings, wedding bands, and fine jewelry tailored to your preferences.
Professional resizing, cleaning, buffing, and repair services for jewelry, including pieces not purchased from our store.
Curated selection of diamonds, gemstones, chains, pendants, and other luxury jewelry items with expert guidance.
Lifetime warranty coverage for eligible purchases, offering peace of mind and ongoing support for your jewelry.
Expert assessments and advice on jewelry options, including lighting consultations and goldsmith collaborations.
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Overall rating
Mickey Topp
Kayla has been wonderful to work with! She has been attentive and asked helpful questions throughout our engagement ring/wedding band process. When we arrived for our appointment, she was finishing up with another client, but all of the staff made sure we were taken care of until we could begin with Kayla. Thank you!
Kassie Holley
We worked with Vicky and she was great to deal with! I came into the store not know what I wanted for an engagement ring. She showed me quite a few options and of course I liked certain things on each ring she showed me… She told me we could design the ring with everything I loved from each ring and I could not be happier with the outcome! I highly recommend her to anyone!
Jane McKeon
Ethan recently helped us to purchase a fabulous chain for a pendant we have. He was very friendly and helpful with offering different lengths, types and even provided lighting options to optimize the experience. When discussing clasp sizes, Ethan offered to consult with goldsmith Jason, who worked on exchanging to a larger size for better management, while we waited. We were able to leave the same day with exactly what we wanted. Excellent experience!
BJ Chrisler
My stepdad purchased an anniversary ring for my mom. I was surprised because she was rarely wearing it. I asked her why and she commented that it hurt to wear and left indentations in her finger. My stepdad mentioned that he chose Kesslers because of the Miraculous Warranty. My sister and I went with Mom to Kesslers. We arrived and spoke with the gal at the entry counter. We were told there was nothing that can be done. I showed them the picture of the indentations and asked if they could round off something or take another look but she doubled down that there was nothing they could do. She cleaned the ring and sent us on our way. I stopped by Chalmers a few days later, the jeweler took a look and offered a solution in less than five minutes. It’s too bad my stepdad had purchased the ring from Kesslers, their Miraculous Warranty is clearly not that miraculous. The entire team at Chalmers was so friendly, we will happily be supporting them moving forward. Pretty disappointed in Kesslers, feels like they took advantage of my elderly parents.
Lori VanCoulter
While visiting from FL we stopped in to have my ring cleaned and buffed. Chris immediately took care of us. Once done, he asked if he could help with anything else. I sheepishly asked if they could clean another ring of mine NOT purchased from Kesslers. I had a homemade sizer on the back because it's too big. Chris not only cleaned my alien ring but removed my homemade sizer and gave me a rubber one! Talk about above and beyond. This is just another example of why I love Kesslers.
