Dan Walsh
Had a birthday party there today and aside from our party assistant/hostess, who was awesome. the rest of the experience was very meh. If your kid likes to play video games and get prizes like mine do, be ready to be VERY disappointed. There were a bunch of games that were either broken or not turned on. (See photos attached) The price per game is pretty high. It seemed like the majority were 1.50-1.75 each. The most expensive I believe was 3.00 and it was for prize machines that had lowest quality, or not enticing prizes inside. And the ticket to prize ratio was real bad. If they like to play games and win good prizes, head across the street to main event or chuck e cheese is close as well. Our party hostess was amazing. She set up the birthday room and helped with cake and drinks and cleaned up also. Flash forward fo after the party to pay, when we find out that the included gratuity DOESN'T EVEN GO TO HER. It goes to the people that checked you into the party/facilty and did absolutely NOTHING else. That is absurd to me. The gratuity should go to the people that actually do the work. The overall look of the facility is run down. No updates or improvements prob in like 2 years. If all of this is coming from corporate they need to visit locations and do a serious customer survey. If it is coming from management, they really need to look at what would make this location thrive, and overall, just do better. It seemed like all of the employees, except for our party person, could care less about anything and didn't even want to be there.
