Tiesha McCaden -MDH-
I am extremely disappointed with the way Kidz Jungle World handles cancellations and communicates with customers. Their website is not clear at all about their refund policy. Nothing on the booking page made it obvious that deposits are non-refundable especially when cancelling more than two weeks in advance. I booked a party and later realized the date conflicted with a major event for my child. I reached out a month before the party, thinking any reasonable business would understand and work with their customers. Instead, I was met with absolutely no flexibility, no willingness to help, and no customer care. For a business that caters to families and children, their lack of understanding and refusal to honor advance cancellations is extremely unprofessional. If transparency and customer service matter to you, be very cautious when booking with them. Their policies are unclear, and once they have your deposit, they do not budge — even when you cancel well in advance. I will not be booking here again, and I hope they improve the clarity of their website and the way they treat patrons in the future. Their management is not inviting either they are the worst do not book here if you have real life issues they only care about money.
