Gracie S
I ordered through Grubhub, as I’ve done before, and what I received was extremely low quality. The times I’ve had Koi before, the food was great. However, the food I received tonight was subpar. My chicken and vegetables in the chicken hibachi plate were completely waterlogged. I have never seen freshly cooked meat and veggies swimming in liquid/oil. So as you can imagine, everything was bland. My shrimp tempura roll was mainly lettuce with no avocado in sight. This was not the hibachi/sushi I ordered a week ago. I called and spoke to the manager, but I’m not sure that it registered too much to her. The tone of the conversation seemed to sway towards the idea that I was either a picky customer who wasn’t satisfied, or that I was over exaggerating the issues of the food. Despite having ordered the same exact meal less than a week ago. That being said, no resolution was offered, and it was recommended that I next time order and specify that I’d prefer “less lettuce” as well as being told that people prefer different amounts of “sauce” (in regards to the watery chicken and veggies) rather than taking any accountability on behalf of the cook (who she mentioned to be new) for the order being jacked up. Smh… Koi, fix it so no one else has to have this same experience.
