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Nick Gypodalisvia Google

about 1 month ago

Got my battery replaced and screen repaired in a few hours, great family business they run there. Would recommend to everyone who needs a repair well done for cheap

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Aidan Mahervia Google

2 months ago

While I waited for my phone repair to happen for about an hour, I watched the staff work politely with customers and were patient, caring and honest. This is the second time I've used this place for phone repairs. I've had a battery replaced and a screen replaced here for my Google Pixel. Prices are reasonable.

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Sharleenvia Google

4 months ago

I had an amazing experience with KWPC Cellphone Repair! They are truly professional and honest — no communication gaps at all. They kept me updated at every step of the repair process, which gave me complete peace of mind. The service was quick, reliable, and the prices were very affordable compared to other places. I really appreciate how transparent and friendly they were throughout. Highly recommend KWPC to anyone looking for trustworthy and efficient phone repair service!

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Christina Buivia Google

4 months ago

Edit in response to owner: We can go back and forth about the details, but the facts stay the same. I brought my laptop in for one issue and left with another that didn’t exist before. My keyboard was fully functional before the battery replacement, which was the only reason I came in. They replaced the entire keyboard, and it worked fine when tested in the store, but it stopped working shortly after I got home. I have video proof of this happening the same day. When I called to explain, the owner, Jason, said he would only help in if I removed my review, which I found very concerning and unprofessional. My review reflects my honest experience. The lack of communication during the repair, the new keyboard issue, and the follow up conversations. I’m just sharing my experience so others can make informed decisions. After doing some research, I found reports mentioning that employees of this company accessed customers’ personal files without permission. This made me uncomfortable returning or giving them further access to my device. I’d rather keep my broken laptop than risk my privacy. Thanks and good luck. Original review: I brought my laptop in because it wouldn’t charge, and they replaced the battery. While onsite inspecting my device, I noticed new indents and damage on my keyboard that definitely weren’t there before. When I pointed it out, they admitted to it and said they’d replace the damaged key on the spot. After they “fixed” it, I checked it out and now the key was not working properly. They said they’d replace the entire keyboard for free, which of course should be free since they’re the ones who broke it, and this was not even the original issue I came there for. To make things worse, they told me to come back the next day to pick it up anytime before closing, and when I called while on my way, they said it wasn’t even ready and won’t be ready for another 2-3 days. No one bothered to call or update me. When we asked for compensation for all the hassle and damage they caused, they flat out said no. Extremely unprofessional, careless with customers’ property, and poor communication. Would not recommend and will never come back.

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Emmavia Google

5 months ago

Excellent experience! My PS5 was having issues with its disk reader and the problem was fixed promptly. They kept in touch with me constantly while it was there so I was always receiving updates about the console's status, which was very appreciated. The turnaround time was about 4 days. Everybody I spoke to was polite and professional, so if I ever have any future tech issues I wouls definitely come back again.