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Viv Williams1via Google

about 1 month ago

I have just read a review from a customer, Iris, and can completely understand what she is tryingto say. My experience was not good. I was passed on 4 times to 3 different people without a comment . I felt uncomfortable at staff shouting at each other from one end of the salon to another. Not just to convey information, an actual argument. Not the relaxing atmosphere you would want or expect from a professional nail salon. The salon looked like it could do with a good deep clean , bottles, tables and floor. I understand time is money, but Staff just didn't seam interested. I was so surprised at the rushed pace . My nails where different sizes after confirmation of the first lenght . They were painted outside the nail base. Top coat was not applied. I was truly shocked at the lack of customer care and satisfaction. Needless to say I won't be going back. I understand that you do need to support your staff when negative reviews are given . But how about checking on their customer care, capabilities and retraining were necessary. Perhaps then, you won't be reversing blame onto the customer and no doubt will do with myself too. There's none so blind as those that cannot/will not see. Disappointed Viv.

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Laura Guillénvia Google

about 1 month ago

My friend and I came for the first time today. I got an acrylic in- fill, and she got shellac. From the moment we walked in until the moment we left, we were treated amazingly. They were not only quick and efficient, but also incredibly friendly and easy to chat with. They even made sure we could sit together, which might seem like a very small detail, but it really meant a lot to us. On top of that, the results were beautiful. We can’t wait to come back!

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Irisvia Google

4 months ago

I went to l1 nails yesterday for the first time with my mum and 8 year old little sister. At first it seemed really nice, the banter etc. Seemed like a tight ship. my mum wanted long red square nails. the shaping and application was rushed, Brandon did this step. she went to get the paint on top. they left her with nail polish underneath and when she asked for them to fix it they seemed annoyed and clearly started speaking about her in vietnamese. her nails are all different lengths, the painting was rushed, no cuticle oil afterwards which i thought was routine. and lumps and bumps like a dent in a couple nails as if there isnt enough acrylic or gel. my little sister wanted her nails painting for halloween (not a regular occurrence) and we asked for just gel polish not thinking it was going to be £24! which went down to £20!! they were badly done as well, didnt cover the whole nail. i wanted take off with full set acrylic. i wanted take off instead of infill as i wanted them longer. i said i wanted same length as my mum. he cut it fine length but then filed way to short and was all different lengths. i didnt say anything as i dont like confrontation but as well you cant go back when they file too much. my mum saw and spoke up for me. brandon starts speaking/shouting loud like “why didnt you tell me Iris!” etc. making matters worse. i told him in the beginning i wanted. everyone started looking. i started getting really anxious so what was supposed to be a nice relaxing time was a horrible stressed out time. then he begins to say they dont do long nails, when there were multiple other customers that had long nails. and said i had small nails?? i do not, they were not short and i do not have small nails. continued to rush. all different lengths and seemed to have rolled eyes a few times. i was then sent over to get them painted, once again very rushed, all different french tips and the woman said to wait until 0 and then we can leave as my mum paid once she was finished. nails already look out grown. too much talk, too rushed, no attention to detail, so expensive for what you get, don’t know how they have so many good reviews. lost a customer or two. i can do nails better than this, just wanted to treat ourselves for once.

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MAY LEAN Leanvia Google

5 months ago

My first time having my nails done in the UK. Just had it done yesterday and nail is already chipped today! Bad quality and unhygienic. When the lady was filing my nails she used her nails to remove the excess from my fingernails. Cant u use a proper tool to do it. She cant shape the nails too. I have done manicure for a long time now and never in my life had my nails chipped the day after doing it . Im really appalled by the quality here .

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Abbie Johnson-Barkervia Google

5 months ago

1st time coming here the staff are so nice and my nails look great!