Jessica Chen
I had an overall great experience with lace & liberty in creating my wedding dress! I will say, because my dress was inspired by another dress, I wish I had been able to go through the sketching and planning process like other brides, but unfortunately was unable to. I worked with Nancy who was very kind and patient with my vision, as my dress had some complex ruching I was very particular about, and she did some great mockups and sat with me through a LOT of video calls, haha. I initially had a bit of a hiccup with the process, as the first dress they showed me as part of their progress photos was different from what I had communicated. Some important details were missed. I was understandably very disappointed by this and even made several rounds of markups to show what I wanted. There was a lot of back and forth. I was a bit frustrated by this. Thankfully, the team was fully understanding of my feelings and offered to make me a new dress from scratch, and did not charge me for the initial version. The new dress they made was beautiful and fit me perfectly. In hindsight, I would have communicated better in the initial meeting before the mockups and drafting began as to what I was looking for, and I think it would have helped the process a lot more. If you're looking for a "replica" of a certain dress, and you're super detail focused, this may not be the right service for you. They can make a similar dress with similar vibes and feelings but it will not be a 1-for-1 copy. Overall very satisfied with the outcome, though it did take a bit to get there in the end, and I sincerely thank the team for going out of their ways to make things right.
