LaserAway Austin Eastside

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Emily Saxenvia Google

18 days ago

So glad I started coming to Laser Away and I love this location! I had a few laser sessions at a med spa prior to finding Laser Away and had poor results. My experience at Laser Away East Side has been amazing. I started noticing results after the 1st session, and the staff is absolutely awesome. They are friendly, accommodating, and make you feel comfortable. I recommend Laser Away East Side 100%.

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Allison E.via Google

23 days ago

This is the absolute WORST place to get treatment and a payment plan for treatment. My arm hair still grows back even after 6 sessions, granted it is a little bit thinner, but it still grows back just the same. As far as the contract, I specifically got my contract done with Samantha, over a year ago. When I tell you I have been through the ringer with calling this place and PatientFi, it’s actually ridiculous. The amount of time I have spent trying to get my payment plan cleared up, is crazy. I was told that I could pay off my laser treatment in six months with NO INTEREST. I repeat, no interest. I come to find out months later that I am being charged interest because I was not charged the specified $152 to pay every month, within 6 months. I agreed to $152 every month. I was being charged $30 per month, when I originally agreed to $152. Once the six months was over I was being charged interest. I have called this location multiple times and they always say that they will get back to me and have a manager call me, but it never happens and they do absolutely nothing. I’m just so sick and tired of wasting my energy, and now my credit is being affected from their wrong doing on explaining the contract properly. I wasted so much time speaking to them and to PatientFi that now this all feels hopeless, and I’m going to have to pay all of the accrued interest when things were never explained properly to begin with. Thanks to Laser away, not being educated on explaining their contracts appropriately. Never booking with them again, and if I could give zero stars, I absolutely would.

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Serenavia Google

26 days ago

The ladies here are all so warm and welcoming, treating me like a good friend and not just like a client, offering recommendations and suggestions given that this is my first time doing CoolSculpting. Adrian especially was meticulous with her process, and checked in regularly to make sure I was comfortable and doing ok. I’ve now been here for 3 treatments, and the experience has been consistently amazing!

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Kristyn Ramirezvia Google

2 months ago

I love this location! The parking is so convenient for being in the downtown area and I love all the cute shops nearby! This is my first time getting anything like this done so I was initially nervous but Adrian is absolutely amazing! 🤩 She makes me feel so comfortable every time with her calm and caring demeanor and she’s the absolute best at what she does!🫶🏻 I really come here for her lol 😂 the staff at the front desk are really sweet and helpful and I’m so grateful for everyone’s kindness. Love this location! 💖

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Sherry Mundellvia Google

4 months ago

I'm mad and disappointed with this business. I’ve had some good experiences here, but after spending thousands ( I mean THOUSANDS!!! ) of dollars and doing multiple treatments I am getting more and more frustrated. It’s hard to schedule appointments - especially if you travel for work.Its been a constant struggle and I haven't been able to keep the ideal treatment schedules due to lack of availability. I've given up trying for the ideal and now just trying to use up what i've paid for. One of my laser areas they didn’t keep great records on and say they did more treatments than they actually did. Another issue is one area didn’t quite need as many sessions since my hair is light and they would not let me use the credit for another (smaller )area. Another time they would not treat the area I was hoping to treat with Potenza after going to great lengths to accommodate their schedule and move around meetings at work, and having to reschedule once already. I found with an earlier treatment it really helped my acne, but then i was refused even though it was the same exact situation- so there is some inconsistency in judgement. I left teary eyed after looking forward to it and scheduling in between work event and felt like I was being spoken down to. I have a picture of what i looked like at the time if anyone from the business wants to reach out. This experience is what led me to leave a review to warn others who may pick this as a place for the long term, you shouldn’t pay to leave crying and frustrated at how you’re treated after purchasing multiple types of treatments and it feels almost impossible to get them completed - all that planning and fitting into their limited availability going to waste. I live in my body and know it , and i was just blatantly disregarded. Another time they cancelled one of my appointments the same day since multiple staff quit at the Domain location in the same week, which makes me worry the employees aren’t treated well. I almost hate to leave a negative review and the front desk staff are generally nice ( even if they often sound similar like reading from a script ) and the treatments are effective ( when they deign to give them to you) but I’ve become extremely frustrated with this place and reached a breaking point with them today, especially after spending so much money here and there are other options and places that would probably treat a return client better. There could have been a much better solution offered at the time of the appointment and they failed. The treatments are fine but expect to be treated like just another number once you have paid, and expect to be upsold. It shouldn’t take a month to schedule something at the location closest to you - if the business is that successful hire more people and buy more equipment. I’ve also been told that another location is ‘coming’ to New Orleans which i’m frequently in that would help with all the scheduling problems - but that hasn’t materialized. I feel duped. I have been willing to even go to different locations to squeeze in treatments and it’s still hard. And then I show up and am basically turned away or forfeit a big part of my treatment area :( Only sign up if you have a lot of time during the workday to go to appts and can schedule super far in the future, might not be the best place for professionals who need flexibility in scheduling.