Sharmona Jackson
I rarely leave reviews, but my experience at Launch Trampoline Park was so upsetting that I feel a responsibility to warn other families, especially those with children who have special needs. From the moment we walked in, the facility felt dirty and poorly maintained. Floors were grimy, tables were sticky, and the overall environment felt unhygienic and neglected. For a place that caters primarily to children, this was unacceptable and honestly disgusting. What made the visit truly awful, however, was how my two special needs children were treated. Instead of being met with patience or basic understanding, we were met with hostility and disrespect from the assistant manager, Kyle. His behavior was demeaning, dismissive, and completely lacking compassion. Rather than offering help or any form of accommodation, he spoke to my children in a way that was inappropriate and hurtful, making an already challenging outing far worse. Watching my kids become confused and embarrassed because of an adult in a position of authority was heartbreaking. Families should be able to expect a safe, clean, and welcoming environment regardless of their children’s abilities. Unfortunately, Launch Trampoline Park failed on every level. Based on this experience, I strongly recommend that families take their business elsewhere. Places like Sky Zone have consistently shown better cleanliness, professionalism, and respect for all customers. Launch does not deserve your money until serious changes are made in both management and customer care.
