boogie boo
I stopped in after work a few months ago to get a small nose stud because my piercing had closed up. I honestly did not want to stop anywhere that day; I was exhausted and just wanted to go straight home after a really stressful day; but I didn’t have a choice if I wanted to avoid it closing. I’ve been to this shop before and had good experiences in the past (I’ve gotten multiple piercings here before with friends), which is why I came back. When I walked in, I was greeted by a fair-skinned woman with a lot of piercings. While I was looking at the nose jewelry and trying to ask a question about pricing and what was included, she suddenly snatched the jewelry out of my hand. I looked at her completely confused, and instead of clarifying, she acted like she didn’t understand what I was asking. The interaction felt dismissive and unprofessional, especially because I was simply trying to ask a basic question while still speaking. By the time I left the interaction and went to complete my purchase/jewelry installation , my eyes were actually watering uncontrollably bc I wasn’t able to hold it in; not because of one single thing alone, but because I was already coming from a long, draining day, and that interaction just pushed everything over the edge. It was frustrating and overwhelming to end an already difficult day like that. I chose a different, cheaper nose ring and was told the price would be adjusted, but later realized it wasn’t actually updated correctly at checkout. The piercer himself, however, was very kind and professional. He seemed genuinely sweet, and I don’t think he even noticed how overwhelmed I was at the time. I’m sharing this because customer service matters, especially in environments where people are trusting you with something personal. Staff should be trained to communicate respectfully and not physically snatch items from customers. I’ve always liked coming here and have had good experiences before, which is why this visit stood out so much. I hope this is taken as constructive feedback so future visits feel more respectful and consistent.






