Angelica Ha
From start to finish, the team at Loan Factory (Leo, Don, and Ivy) were efficient, professional, and courteous. As a first-time homebuyer, they made the loan process feel organized, clear, and manageable. They kept me on track at every stage, provided thoughtful guidance that helped me raise my credit score, and carefully reviewed my numbers to help reduce my overall closing costs. Leo and Don were responsive, knowledgeable, and dependable. They were always available to help answer questions, even outside of typical business hours, and worked diligently to organize my documents, secure funding paperwork, and coordinate with the lender to ensure everything was accepted smoothly. Thanks to their support and communication, the lender was able to waive the appraisal contingency, which significantly reduced my expenses. Leo, Don, and Ivy worked proactively and efficiently, completing my loan contingency and having everything fully prepared well ahead of the closing date for my peace of mind. Their pricing was exceptional—the interest rate and closing costs they helped me secure outperformed every other lender I compared, and the 1% commission made the value even stronger. Furthermore, the Loan Factory website is clean, easy to navigate, safe, and secure - which makes uploading information and tracking progress straightforward and simple. Overall, this team exceeded my expectations. If you’re looking for a loan team that is proactive, highly responsive, and truly advocates for your best interests, I would highly recommend Loan Factory.
