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Kelly O'Donaldvia Google

about 1 month ago

UPDATE: AFTER this review posted, she reached out to me with a handful of excuses as to why she hadnt sent the jacket. She boldly lied about it not being in stock AFTER already telling me it was. She finally sent a picture of a label. After further looking, it isnt even addressed to me!! AND UPS said a label was made but the package never shipped. This was Tuesday, so weather wasnt a factor. This is a complete disaster! Purchased a coat in December. She still has not shipped the jacket. I finally had to threaten to cancel the order before she said she'd ship. We will see if she follows thru. She said she was shipping last Tuesday, and Friday. Its now a week later and she's still saying the same thing.

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Lisa Ramirezvia Google

4 months ago

My experience with Loolah's Boutique has been THE worst retail experience I've ever had in my entire life. I purchased a top and received the wrong size not once, but twice. I was told that I would get a refund after I received the wrong size the second time and kept getting excuses every time I would check in regarding my refund. First, the owner said her Venmo was frozen, then I was told that her CPA would handle it. Days later, I was told "Venmo was down" which in my case, I could access my account just fine. A few days after that, I was told that it would be deposited into my account within three days.... three days later, it was not there. I contacted the owner again, asking for an update and she told me that it was sent on Venmo but was "on hold." Nearly 4 weeks passed, and I finally received my refund. I will never be shopping here again.

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Megan Connersvia Google

6 months ago

So happy with my business T’s I had made @ Loolahs Boutique! With short notice I was able to get my shirts back quick and exactly how I wanted them with little stress over the process! I appreciate and support this small business and recommend it to all of Lubbock. So cute and love Sarah the owner!

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Anestacia Adamevia Google

about 1 year ago

Loolahs Boutique is an absolute gem! From the moment you walk in, you're greeted with warm, friendly smiles and a beautifully curated selection of unique, high-quality clothing. The boutique offers a perfect mix of trendy and timeless pieces, ensuring there's something for everyone. What truly sets Loolahs apart is the attention to detail and personalized service. The staff genuinely cares about helping you find the perfect outfit and makes you feel like a VIP every time you shop. The store layout is chic and inviting, making it easy to browse and discover hidden treasures. I always leave feeling confident and stylish, knowing I’ve purchased items that are both fashionable and well-made. Whether you're shopping for everyday wear, a special occasion, or just want to treat yourself, Loolahs is the place to go. Highly recommend!

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Kyra Simmonsvia Google

about 1 year ago

This is my favorite boutique. The owner and staff are always helpful. The customer service is amazing and the quality of their products are too! If you need a gift or something for yourself, go to Loolah’s Boutique. ❤️