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Lumber Liquidators
Your trusted source for quality flooring and home improvement solutions in Austin.
2(5 reviews)
home-services
$
Your trusted source for quality flooring and home improvement solutions in Austin.
Lumber Liquidators is a home improvement store specializing in a wide selection of flooring materials, including vinyl, laminate, and hardwood options. The business serves homeowners and contractors in the Austin area, offering products for various renovation projects. While some customers have reported positive experiences with helpful staff, others have noted challenges with delivery times and product quality. The store aims to provide materials for DIY enthusiasts and professional installations, focusing on durability and style.
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Wide selection of vinyl, laminate, hardwood, and other flooring materials for residential and commercial projects.
Supplies and accessories including stair overlays, bullnose, and tools to complete your renovation needs.
Personalized advice from knowledgeable staff to help you choose the right materials and plan your installation.
Convenient delivery options for flooring and supplies to your home or job site in the Austin area.
Assistance in finding exact matches for existing flooring or stair components to ensure a seamless look.
This is regarding their store manager. The sales rep was great but not the store manager was rather rude. It took more than a month to receive the items and the stairnose I received was not the right fit. I messaged the store but the store manager blames on the installer and didn’t respond to my question of the stair nose not fitting correctly. In addition, I’m still waiting for the refund on the returned materials over 3 weeks.
Spencer was great! We went in to match a vinyl bullnose to stair case. He help us with finding the top stair overlay. Great job Spencer! Thanks for all your help!
I wish I would have listened to reviews before purchasing to have them installed. We bought nearly $8,000 worth of Duravana flooring and not even 6 months after it was installed it is already separating at the seams. I know because I was walking and heard and felt a click like it came undone and saw that crack. This has now happened in several areas of the house. It will only get worse from here. Duravana was suppose to be the most durable flooring, not a chance. I even bought some stair risers from them and they could not return them (in their return window) because of a lawsuit. Now I’m outside the return window. Also would like to add that probably 5 of our boxes were damaged upon opening. So many reasons to take your hard earned money elsewhere.
!!!DO NOT ORDER FLOORING HERE!!! 1. Missed Deadlines: The promised delivery dates were missed four times. 2. Terrible Quality: The flooring delivered was badly damaged—completely unusable. It was warped, broken, and not straight. It appears the warehouse storage conditions were poor, and some batches were even dated 2021 (!!!) 3. No Return or Exchange: The company refuses to take the flooring back or exchange it, citing “technical” reasons for their denial. Once again, this company delivered extremely poor-quality flooring and refuses to exchange it. I didn’t even ask for a refund—just an exchange. They’re breaking their own return policy and showing a completely uncooperative attitude. DO NOT BUY ANYTHING HERE.
Editing my two-star review down to a one star review: After a few months, multiple boards have begun delaminating at the corners and are popping up. They were installed to manufacture specifications, clearly just a cheap product. Original two star review: Very poor experience here. Despite ordering over $5000 of flooring, they nickeled and dimed me on a $100 charge to get additional stock from another store to complete my order. When I went to pick it up, there were many damaged cases (photos attached). The worker told me to try to use them for cut pieces but that they would take them back if I could not use them. Despite using what I could, they refused to take back unopened cases that were damaged upon receipt. I was happy with the undamaged product, but disappointed with the customer service. If you make a purchase, make sure to refuse any damaged product, because they will mislead you on your ability to return it.
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