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Matthew J. Garciavia Google

about 1 month ago

Customer Service at Luv Car Wash was impeccable. I was greeted with a smile, Pei was very knowledge based, and friendly. Not only did she provide me with options, her confidence in the end result was exactly what she said it would be. Shout out to Pei.

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Tazaeya Jenkinsvia Google

2 months ago

I had a great experience at this car wash, and I want to give a special shoutout to Emm and naya! They were both super friendly, professional, and paid great attention to detail. My car looked spotless when they were done, and their customer service really stood out. They made the whole experience quick, easy, and pleasant. Definitely coming back because of them!

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Ben Cvia Google

5 months ago

Got the top level wash “All the LUV”. The car came out still dirty, was pretty disappointed after spending almost $30. Wouldn’t recommend unfortunately. Strong vacuum and air compressors was a plus. Definitely overpriced, about a 3-5 minute car wash that doesn’t get the car clean

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Jeanne’ Jasmine Thompsonvia Google

5 months ago

No Love from LUV Car Wash Read Time 2-5 mins Was on my way to Hobbs and saw a pink sign that stated car wash. Since my Mercedes needed a quick clean, I decided to give it a try. I chose to get the “All the Luv” option. I chose all the Luv, because it specified it gave ceramic protection. Just like any other drive thru car wash there are employees that help you use the machine where you pay. There are also usually employees to help guide your car correctly into the place where your car is washed. This place was no different. The car wash was quick and lasted about 5 mins long. After getting your car washed there is any option to vacuum your car after. My car didn’t really need a vaccum; however I wanted to see how well this car wash cleaned. What a chagrin this was. My car was partially cleaned. Since it was partially clean, I decided to take a clean towel to see if I could wipe off some of the dirt spots still left on my car. I chose a towel from the “clean” towel spot to wipe my car and it left a dirt smudge. I chose another “ clean towel” from the clearly marked clean towel area and it left brown scratches on the front of my white Mercedes. Seeing this I immediately became upset and asked to speak to the manager. The “manager” and I walked back over to my vehicle and I stated what happened. She asked me if I had used dirty towels. I stated no I used the towels labeled clean. The “manager” clearly saw the scratches and smudges on the front of my car. She asked “what do you want me to do?” I asked “what is done in this situation?”. She called her superior and they apparently told her there is nothing they can do in this situation. My suggestion is to stay away from this car wash if you car about your car. They partially cleaned your car and you may end up with unexpected scratches. I won’t be coming here ever again, but the choice is always yours. Response to LUV Car Wash The claim I made to the assistant manager were about the clearly seen scratches on the front of my vehicle only. The other photos were only to display the half ass car wash my car received. I have been in situations before where a company’s products have destroyed my property and was either compensated or they fixed the damage. This is why I asked. Those dirty towels damaged my vehicle and now you all want to come with a false statement about what happened. I wiped my car off with those “clean towels” and I might as well have used a Brillo pad. Now your company doesn’t want to take the blame for what your products did to my car on your property and it’s fine. Like I said I’ll never be returning here and if people, especially those with white cars care about their vehicles they shouldn’t patronize this business.

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Andresvia Google

6 months ago

Ever since “LUV” bought this car wash, they jacked up the prices and the service has declined. The automated wash parts have failed one after another, and now several rollers don’t work, leaving cars covered in soap. The vacuums are throttled and so weak they’re practically useless.