Marshall Pierce & Co.

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Rodrigovia Google

2 months ago

Extremely sleazy, low class people! I had purchased a Zenith Chronomaster from an authorized dealer in California and had it shipped to me in Chicago. Marshall Pierce is the only Zenith AD near me so I went there to have some links removed from the bracelet. They wanted to charge me $50 PER LINK!!! Mind you it takes the exact same amount of work to remove one link as two or three or four or five, as long as they are all on the same side of the buckle. Imagine if you have a small wrist and purchase a large watch with short links, they will charge you $500-$600 just to size it! It takes 5 minutes or less so you're looking at an hourly rate of $7200/hr! Instead of being so sleazy and greedy and trying to squeeze every last penny they possibly can from potential customers, maybe they should try building up some good will and growing their customer base and quit the price gouging. The margins they make selling luxury watches are very healthy. Why alienate customers by gouging them for a simple service most jewelers do for free? BTW 15 minutes before I arrived at Marshall Pierce I was at Omega and they sized for me, at no charge, a Speedmaster that I had purchased from the same AD as the Chronomaster. And after I left Marshall Pierce laughing, I went to another high-end jeweler a couple of blocks away who sized the Chronomaster for free.

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Erich Wegscheidervia Google

3 months ago

My experience at Marshall Pierce & Co. exceeded all expectations, thanks largely to working with Saul. He has that rare gift of being both incredibly knowledgeable and genuinely personable - interacting with him felt like chatting with a good friend who also happens to be a watch expert. I appreciate how he struck the perfect balance throughout the process; he afforded space to make decisions while staying in touch at just the right moments. Easy to reach, responsive to questions, and spared no effort in the details. What more could you ask for!? The entire team at Marshall Pierce & Co. shares this commitment to excellence. Everyone I encountered was friendly, welcoming, and clearly understand the art of hospitality. I couldn’t be happier with my purchase and the service I received. If you’re looking for a timepiece, I highly recommend Marshall Pierce & Co. - you’ll be in exceptional hands.

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Cathleen Costellovia Google

4 months ago

Marshall Pierce & Company is a family owned business with a truly beautiful selection of jewelry including customized one of a kind pieces. Their customer service is exceptional. Staff spent the time I needed to explore different options and find the right solution. More than highly recommend!!

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Hana Gurovichvia Google

6 months ago

Marshall Pierce and Co. is a standout in every way. They’re incredibly customer-focused, honest, and incredibly friendly, with a wide and well-curated selection. I always trust them for quality jewelry and watches I’ve consistently had excellent experiences with Marshall Pierce and Co. Their team is genuinely customer-oriented and Honest, offering a large selection. The staff are kind, approachable, and genuinely care about helping you find exactly what you’re looking for. I find myself returning again and again for both gifts and everyday pieces. .

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DOMINIC HOLMANvia Google

9 months ago

Extremely happy with the service provided here for my new addition; the Oris Pro Pilot 400x Laser. This is a watch that I’ve been eying for quite some time. Ellis, a sixth generation son of Marshall and Pierce, was helpful and knew the exact watch I asked about! He was flexible as we negotiated a great price and sealed the deal with a good bourbon! Seamless experience! I’ll be back for a Zenith soon!!