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Paige Glashauservia Google

about 1 month ago

A few weeks ago myself and 2 friends booked our massages for today 1/19/26. This past Sunday the weather forecast shifted into winter weather advisory’s and for many places travel advisory’s. With the 24 hour cancelation policy we had no opportunity given the timeline to cancel or reschedule our appointment times. We reached out to the business multiple times this morning to see what we could do given the lack of opportunity to call in time to cancel and the inclement weather that was happening all morning in our area. We expressed that we had zero visibility and couldn’t even see out of our windows. These phone calls were met with very rude and extremely inconsiderate receptionists. I was told that because the weather where they were was fine and you could see pavement that there was nothing we could do but come in or pay. Now, that being said i understand a cancelation policy but at this point they are valuing money over the safety of human beings taking the trek to get to them. And what cancelation policy doesn’t let you reschedule? So 2 of the 3 of us made the trip to attempt to get there. When we got there we were not only greeted with looks of annoyance but then continued to overhear the receptionists complaining that people were calling with the same concerns as us. They claimed the weather was fine and there were alternate ways to get there. The weather can be completely fine in one place and absolutely treacherous 5 minutes down the road. These receptionists not only put a terrible taste in my mouth for the business before I even got there but truly reinforced it as we left. The first impression of a business is what sets it up for success and this was not it. ⭐️ for receptionists ⭐️⭐️⭐️⭐️⭐️ for massage therapists bc they truly were amazing.

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John Galbovia Google

about 2 months ago

I have been coming here regularly since 2019. I usually have deep tissue or medical massage due to spinal stenosis and neuropathy. Having come here for so long, I have my favorite therapists who are experts at what they do, are intuitive, and have learned what areas to work on to give me relief. Coming here has kept me from having to pull the trigger on back surgery. The office staff are pleasant and have worked with me through various issues from billing to no-fault paperwork from an auto accident. Best massage business in Buffalo.

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Susanna Allenvia Google

4 months ago

I wish I read the reviews before booking. I had two massages scheduled here. The first one was a deep tissue massage that felt like a slightly firmer swedish massage. I left feeling disappointed, despite the therapist saying, "deep tissue should never be more pressure than what I did today." I was fully planning on giving them a second shot today with a different therapist, but had a very unexpected death in the family. I was unfortunately only able to give a little over 2 hour heads up as Grandpa just passed away this afternoon. They were not willing to rebook or waive the cancellation fee. I understand that I agreed to the policy, but this is just adds to the sting of situation.

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Danielle Bonovitchvia Google

5 months ago

I wasn’t a huge fan of having to pay up front - especially when the first time I booked they called me the day of to tell me the person I was booked with called off and they didn’t think they could rebook me right away. BUT They ended up finding space in Danny’s schedule and it was the best thing that could have happened. He’s the best and I will absolutely keep going back to see him. Everyone I have talked to at the desk when I have walked in has been very friendly and I like the atmosphere. Now the building is 3 stories so if you have any mobility issues you might want to ask for a room on the first floor. I was on the first floor in a room close to the main entry for the first massage and I didn’t hear any noise outside of the room! Clean and professional.

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Morgan Phillipsvia Google

7 months ago

My husband and have gone here since they were at there other location. We have never any issues we have always had a great experience. We went last Saturday for a couples massage for my birthday and my husband had this lady who kept stopping every 30 seconds and not doing anything but rubbing lotion on him. No pressure no anything. The massage itself only lasted 48 minutes I watched what time we started and what time we ended. When we went to check out and I told them they told me call Monday for the manager. I called and they said she wasn’t available she would call me. When she called me she said she couldn’t talk to me about this she would call him she never called him. Until he called back the next day. He explained the situation and they did not want to do anything. Not even let him get another massage with someone else. We spend a lot of money here and this is very disappointing. I recommend so many people and I will never recommend again.