EK Langford
We love Mastro's and have been going for years. Every special occasion, Birthdays, Anniversary's, when we have special guests come into town etc etc. We had my husband brother fly in from another state and took this opportunity to take him to our favorite place for dinner and at the same time invite their other brother and wife who also had never been and heard us talk about it a lot. We have spent thousands of dollars dining here and never had a bad experience...until now. We came as a party of 5 on Tuesday evening around 6pm. We all dressed up smart as I had warned them about the dress code as it was fine dining. As soon as we sit down the first thing I notice is a guy sitting at the bar in a HOODIE !! and it immediately took the tone of the place down. There was also some firm event going on so the lovely area where the waterfall feature is had been shut off by big glass doors and all the tables were squashed up towards the bar, and we could no longer sit near this beautiful feature like we had always done on previous visits. The noise level in Mastros was something we had never experienced before. It was like a night club! They were pumping out music like it was Happy Hour at a dance Party and even the staff had to shout at us to tell us about the specials on the menu. Gone was the intimate romantic setting, the quiet, low lights, and fine dining ambience. It was awful. It truly ruined the whole night and we were embarrassed as we had always told everyone how good it was and they always seen our photos on social media and here they were having a dinner where we had to shout at each other and could not even hear the person next to us. It is my Birthday next week and we were coming back for it, but if this is the new normal for Mastros then I'm afraid we will never be back. The food was great but and $800+ meal was ruined by the atmosphere and staff not making sure everyone was dressing to the code. There was also a lady playing the piano and singing which I did not even know until I was leaving so why would you even be playing music over the top of her? absolutely awful experience and I am so upset and I do not want my Birthday to be ruined so I may skip this next week which is a shame as I have been to Mastros for my Birthday every year for years!
