The guy was very good. His suggestions were spot on. Everything went smoothly. Courteous and polite...only negative is not of him, but the billing department. I kept getting emails, text that I need to pay the invoice when I paid the invoice onsite.
Have called these folks now for work on our AC and our heater. Both went great. This most recent time, our technician Clayton was super helpful. He helped debug and replace our heater blower very quickly and was cheerful and willing to explain everything as he went through it. We got top level service and prices were very reasonable.
Called at 11:30pm the Tuesday before Thanksgiving, and yes we’re hosting on Thursday. Henry was at our door before 9am the next day. He was quick, knowledgeable, professional, and did what he could to take extra steps to ensure we would be set for a while- without us ever feeling pressured or that he was upselling. Our issue was fixed before 11. We’ve had other service providers in Austin, and they are consistently the most affordable on top of great service.
Kyle Stirling came by very quickly after I notified McCullough HVAC that my new system’s thermostat wasn’t working properly. He knew exactly what the problem was and had it fixed in a matter of minutes. He was prompt, courteous, knowledgeable, and was able to explain precisely what he was doing. Highly recommend!!
Makayla was wonderful, she really was thorough and timely. She called and provided a ton of photos without being asked. The turnaround was quick from estimate and job close out! Really can’t say enough good things, biggest bang for my buck in some time!
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