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McDonalds
Fast, familiar favorites served with a smile in the heart of Dallas.
2.4(5 reviews)
restaurant
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Fast, familiar favorites served with a smile in the heart of Dallas.
Located at 1000 Commerce St in downtown Dallas, this McDonald's offers classic fast food including burgers, breakfast, sandwiches, and coffee in a convenient setting. We strive to provide quick service and quality meals for families, tourists, and locals on the go. While we face challenges with the surrounding area, our team is dedicated to improving safety and customer experience to ensure a welcoming environment for all.
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Classic options like Big Macs and Quarter Pounders served with fries and a drink.
Enjoy Egg McMuffins, hotcakes, and breakfast sandwiches during extended hours.
Freshly brewed coffee, McCafé specialties, and soft drinks for any time of day.
Convenient ordering and pickup without leaving your vehicle for quick meals.
Sweet treats including McFlurries, apple pies, and soft-serve cones.
I understand New Year’s eve in Downtown Dallas is a tough task, and I feel for all the workers who were trying to get food to customers quick. The low rating comes from the low skilled so called security guard who worked last night, his name “e owens”. For a security guard he was paying more attention to his phone than the people he’s paid to be watching! He was rude to people in line and got physical to the point of pushing them, PREGNANT WOMEN IN THIS ESTABLISHMENT WERE PUSHED AND ASSAULTED BY THIS MAN. The lack of professionalism was astounding, I wouldn’t trust this guy to watch rice cook. Do better!
Count your days mcdonalds! I paid to have bacon added to my fish filet and you put tomatoes! 2 dollars for something I didnt even receive! Worst experience ever! Who ever you are you need to be fired! If I were allergic to tomatoes you my friend would be talking to my lawyer! I'm so glad I checked my food before I took a bite!
Stopped by the drive-thru for desserts and ice cream. Order was correct and the treats were good. That said, the area around the parking lot had a lot of activity with unhoused individuals. I understand this isn’t the restaurant’s fault, but it did affect the overall experience, and we’ll likely choose a different location next time. I hope site management and local services can address the surroundings so the great drive-thru service can really shine.
Order #323 placed and paid for 1006pm, received at 1025pm. 4 people ordered and paid for their food after me and received their order before me. The fish meal was okay, fries okay. The drink was much better than the food. The cashier thought he was a comedian, telling the security lady I told him I didn't want my mocha drink, this silliness only delayed my order further. It was nonsense.
Safety Concerns for Families with Children – Needs Immediate Attention I visited this McDonald’s location at 1000 Commerce St, Dallas, TX 75202 around 10:00 PM with my child after an evening walk in downtown Dallas. My child loves McDonald’s, so we decided to stop by for a quick meal. However, upon arrival, I noticed a large number of homeless individuals gathered both outside and inside the restaurant. During our short time there, I witnessed verbal arguments escalating into physical altercations, involving the security guard on site. This was my first time visiting Dallas as a tourist, staying at a hotel in the heart of downtown, and I expected to feel safe in such a central, well‑known area. Unfortunately, this experience left me feeling uneasy and concerned for our safety. The situation felt chaotic, unsafe, and intimidating — especially for families with young children. My child was frightened, and I was genuinely concerned for our well‑being. While I understand homelessness is a complex social issue, it is the responsibility of the store management to ensure a safe and welcoming dining environment for all paying customers. I strongly urge McDonald’s management to take immediate steps to improve security and the overall customer experience at this location. This could include: • Increasing the presence of trained security personnel during evening hours. • Coordinating with local authorities to reduce unsafe loitering in and around the restaurant. • Implementing clear policies to ensure customer safety and comfort inside the dining area. McDonald’s is a globally recognized brand, and I believe most customers — especially families — expect a safe, clean, and friendly environment when they choose to dine here. I hope the management addresses this issue promptly so this location can become a place where customers feel comfortable bringing their children, even during later hours. I look forward to seeing improvements in the near future.
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