M
McDonald's
Fast, familiar favorites served with a smile in Oakland.
2.4(5 reviews)
fast-food
$
Fast, familiar favorites served with a smile in Oakland.
Located at 4514 Telegraph Ave in Oakland, this McDonald's offers classic fast food including burgers, fries, breakfast items, and coffee in a convenient setting. We strive to provide quick service and consistent quality for dine-in, takeout, and drive-thru customers, making us a go-to spot for affordable meals on the go.
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Quick and convenient ordering from your car for meals to go.
Serving classic breakfast items like Egg McMuffins and hotcakes in the morning.
Signature burgers, fries, and drinks in value meal deals.
Freshly brewed coffee, soft drinks, and McCafé specialty drinks.
Easy digital ordering for customized meals and faster pickup.
I want to share my experience at the location on 4514 Telegraph Ave, Oakland, California. The employees there have been exceptionally rude and unprofessional during my visits. I have been there several times, and each experience has been disappointing. Frankly, I am losing my patience with the staff. During my last visit, I placed two separate orders: a $6.00 meal deal and a soft ice cream using my reward points, which were about to expire. When I approached the drive-thru order area, I explained my situation and provided my order number, 1604. The employee asked for my order number three more times, and her attitude was far from friendly. After the last request, she instructed me to drive to the second window. After a wait of about 20 minutes, I reached the window. The lady there was unfriendly and began to hand me someone else's order. I pointed out that it wasn't mine. In the background, I heard a man trying to give my order, 1604, to a woman at the pickup counter. I informed the employee that he had my order, but she asked me again for my order number, spoke to him in Spanish, and reiterated her request. When I raised my voice to repeat my order number, she seemed even more annoyed and slammed the window shut. Eventually, the man passed my order to her. She snatched it from him and shoved it at me with a bad attitude. I then inquired about my second order for the soft ice cream. She claimed she had it but asked for the order number; however, only the second order appeared, not the rewards order on my phone. She then stated she would get a manager. A young Hispanic man approached the window and introduced himself as the manager. I explained my situation to him, but he simply walked away without acknowledging me. A few minutes later, the actual manager came to the window, yelling that they didn't have my order and that I was holding up the line. I asked if I should come around to resolve this, and he said the dining room was closed, indicating he did not want to address my concerns. His dismissive attitude was concerning; it is his job to address customer issues, which he did not do, and he wanted me to go away. I waited my turn just like everyone else. As a Senior Director for a major airline, I find this treatment unacceptable. If this is how your management treats customers, it raises serious concerns. I have many dining options available, and given your financial situation and loss of customers due to high prices, this is something I need to consider. Honestly, it's not worth my time to deal with employees who are rude and inconsiderate and who don't care about their jobs or their customers. I will certainly redirect my money to a business that values the product they deliver. I'm going to make sure I share this experience with as many people as possible, through different websites, friends and family. The store manager and several employees need additional customer service training but as I believe nothing will be done and this will continue. What is happening, many customers will not voice their concerns; they will simply walk away never to return. I felt you needed to know my frustration and what's going on with this franchise store; and how they are representing your produce and brand, you should be concerned. Additionally, please do not send me the generic response you provide to all customers who complain, as it feels impersonal and indicates a lack of concern for my issues. Please address the concerns directly.
Fast service. All I can add. Got the mini meal something fast to get back to work. Although two lines were in drive through, they have to that go into one, they seemed to knock that out fast. Everything is ok. It.mcdonalds so up to mcd standards at least at drive thru
The people at this McDonalds is EXTREMELY rude. They told me my order was $16 then when I got to the window all of a sudden it's $25 on the receipt and they charged me $1.45 for free water. Today my boyfriend goes at 12:45am to grab food and one of the workers literally threw his soda into his car! Like this is something that would make ANYONE crash out but thankfully my boyfriend is with the Lord and asked for the manager. The rude girl at the window going off on him as if it's his fault she threw the soda. The managers didn't reprimand the girl just said she will talk to her later. Mind you they don't speak clear English at all and I honestly think it's rude to work somewhere and you purposely don't know the language. How are you able to service others?? Like that does NOT make sense. Throw the whole crew away and hire people who actually care about their jobs and people. Cause I mean that's what a customer service job is! This location won't be getting anymore of our money.
The Hispanic woman accepting payment at the first drive thru window(7am) was extremely rude and the other Hispanic woman, at the second window, was even worse than the first. My food was given to me in a very offensive and unwelcoming way. Due to mishandling, my car is a mess from my food spilling through the bag! I can clearly see that both women do not care about their job. Hopefully management and corporate read this review. You all should be completely aware of the employees that represent your business.
Friendly staff. Nice and clean restaurant. Ordering was easy on one of their self serve kiosks. Ordered to table however they didn’t deliver to my table. Picked up my order at the counter when it was called out. Reasonable wait time for food. Food tasted wine. I was their only customer as they for some reason locked their doors so nobody else could come in. Wi-Fi worked well.
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