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Michellevia Google

about 1 month ago

Alder Vets is a very busy practice, the staff are consistently busy but it doesn’t affect the level of service they provide, not an easy task & this only works by great team work. Adam the vet has had to undertake 2 surgeries on my Yorkie 7 1/2 weeks apart and the level of care he has provided not only by performing the surgeries at short notice but having detailed follow up calls & whenever my dog needed follow up visits I never felt Adam rushed the visits & he went above & beyond what I was expecting, he is an exceptional vet at such a young age. I would also like to say reception staff were friendly on all visits & always showed an interest in my dog.

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Georgia Moorevia Google

about 2 months ago

0 STARS Our dog, Hunter, died under general anaesthetic at Medivet Alder Emergency Practice. What followed has been as distressing as the loss itself. In Medivet’s formal response to our complaint, they state that the vet advised us prior to anaesthetic that Hunter was “unstable” and posed significant risk. This is simply untrue. I made contemporaneous notes throughout every discussion with the vet. At no point did she describe Hunter as unstable, unsafe, or deteriorating. The word used repeatedly was “stable,” with uncertainty only around what was causing the abdominal fluid and bloating. Had we been told he was unstable or at imminent risk of death, our consent decision would have been very different. Medivet have also claimed Hunter was “aggressive and unsafe to handle” as justification for not cleaning him. This was never communicated to us at the time. Hunter was a calm, gentle English Bulldog. Despite staff being aware from early morning that he had defecated and urinated in his crate, he was left visibly soiled in faeces and urine for hours. We raised this in person, offered to clean him ourselves, and even provided our own wipes. We were refused and explicitly told he would be taken to the back and given a “good clean.” This did not happen. Hunter remained visibly covered in faeces when he was later presented to us deceased. Medivet have admitted in writing that he should not have been presented to us in this condition. Based on Medivet’s own explanation, owners of dogs who are anxious, stressed, or reactive should be extremely concerned. If a dog is deemed “unsafe to handle,” it appears that basic hygiene and dignity — including removal of faeces and urine — may be deprioritised rather than alternative arrangements or owner involvement being discussed. We were also required to carry our dog’s body through a public reception area while distraught, with no privacy or discretion. Medivet have acknowledged this fell short of acceptable standards. What makes this even harder to accept is that you put your fur baby's life in their hands, and you reasonably expect your dog to be treated as a priority with dignity and compassion. Instead, after his death, Hunter was diminished and reduced in writing to an “aggressive” dog with breeding issues to justify failings in care. As grieving owners, this was deeply upsetting, insulting, and entirely lacking in empathy. Despite admitting failures in dignity and duty of care, Medivet refused any refund or goodwill gesture and closed the matter. The overall response felt defensive, contradictory, and dismissive of grieving pet owners. This experience has left us deeply concerned about transparency, compassion, and accountability at this practice. I would urge other pet owners — especially those with vulnerable, anxious, or end-of-life pets — to think very carefully before placing their trust here. Just don't go here, I'd be taking mine to Frodsham emergency vets in future if it's out of hours, or Woolton vets is a private small family run one which I've heard is amazing. Anywhere but this place.

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Mr Blinds & Shuttersvia Google

2 months ago

I called up and was given an appointment for the very next day. We were seen on time, which was great. Glad, the vet, was very helpful and explained everything clearly, and the reception staff were friendly and professional too. My dog was prescribed eye drops and we were advised to return in 7 days for a check-up. Overall a very positive experience and reassuring service.

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Jennifer Palmervia Google

3 months ago

I am leaving this review to share my experience at Medivet Alder following the care my dog, received between June and September. Sadly, we lost our dog and during an already heartbreaking time, our experience at this practice made everything significantly harder. Our first consultation left us feeling overwhelmed, rushed, and unsupported. Important information wasn’t clearly explained, and despite requesting a written summary, none was provided. Our experience with the reception team was particularly distressing. On multiple occasions we were ignored on arrival, spoken to inappropriately when visibly upset, and had to listen to loud personal conversations from staff behind the desk. This lack of professionalism and empathy was incredibly upsetting, especially given the circumstances. Communication throughout was extremely poor. Emails requesting medical records for an insurance claim were ignored for far too long, and I had to repeatedly chase for basic information. There was also a three-week delay in receiving receipts and a copy of a prescription I requested—completely unacceptable when dealing with a seriously ill pet. I also raised concerns about medication charges. A billing error was later found and we were told a refund would be issued, but after this acknowledgment we have since been ignored, and the refund still has not been processed. This has only added more stress. My emails are still not being picked up, acknowledges or looked into. After our dog passed, we were told all bills were settled, we paid everything in full before we left saying goodbye to our boy yet later received a call chasing payment. At such an emotional time, being contacted by debt collection was extremely hurtful. I do want to acknowledge that a few members of the team were kind, patient, and supportive during his care, and I am grateful to them. However, the repeated communication failures, unprofessional behaviour at reception, billing issues, and lack of empathy from others overshadowed this. I have zero confidence and would not recommend registering a pet here.

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Helen Sandisonvia Google

4 months ago

Alder vets is fantastic. I know my cats are in extremely good hands when they’re there. The vets love animals and have their best interests at heart and it shows. Everyone is really friendly and helpful. When decisions no one should ever have to make are needed, they are kind, honest, empathetic, and supportive. It is honestly one of the best vets I have ever come across. Most notably, my cats love the surgeons, nurses, and vets there. They have always received the best care and cuddles whilst there and I’d have no reservations with leaving my cats in their care and would highly recommend their services.