Brandon Billy
I rent a car through Lyft services. I brought that car here for a wheel alignment and brake check. My appointment was for 2pm I brought the car at 1pm. When I arrived I politely asked two team members was it ok if I dropped my car off early. They politely said yes. I proceeded to let the staff know that this was a Lyft rental and asked if they were familiar with the process. I then proceeded to ask if they thought that I’d get my car back today. They informed me that it’ll most likely be tomorrow because they have to wait on Lyfts approval and so on. They were very familiar with the process and answered my questions respectfully and I was very appreciative. I then proceeded to leave the vehicle and uber home. Fast Forward- after two hours of my car being at the location I received a call from (205) area code, luckily I picked up the call. The guy calls to inform me that they no longer accept Lyft vehicles because the invoice is paid 6-7 months after the work is done, which is understandable. This frustrated me because I informed their staff upon arrival of this matter. I let the gentleman on the phone know that this is very inconveniencing for me being that I asked particular questions upon arrival and now I have to pay for several Ubers. I asked that they do better with training their staff. He then proceeded to get frustrated and talk to me “smart”. I will say that when I went into the establishment that it felt welcoming and they seemed to be on point, but this was a very lackluster experience. I won’t return to this establishment. I know some of you may never run into this issue because most likely you’ll be getting “your vehicle” serviced, but this is my experience and it is very INCONVENIENCING.
