Estefanía Bolívar Méndez
Disappointing experience. I walked in and before checking in, I clearly asked whether they could help with an injury I had. I described the issue, and I was told yes. Only after that did they check me in and charge me. Literally two minutes later, they told me they could not help me at all. At that point, it felt like they were only interested in collecting payment, not in actually providing care. For context, this was not a complex case. I simply needed a scab removed and the injury cleaned. This should have been clarified before charging me. Very disappointing and frustrating experience.






