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zach milinazzovia Google

29 days ago

Spent over $4,000 here on a custom PC build based on staff recommendations. Just over a year later, the CPU failed with no overclocking or misuse. While AMD is covering the replacement under warranty, Micro Center would not make any accommodation on labor to install the replacement, even given the circumstances and purchase history. Diagnostics confirmed the CPU was the issue. Parts selection was fine, but service flexibility for good customers was disappointing.

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Matthew Greggvia Google

about 1 month ago

I built my entire sim rig using parts I bought from microcenter. The people in there were very friendly and helpful in getting everything I needed. It took like 5 trips and 4 exchanges (wheels/ monitors/ stands: switched from 55in tvs to 34in to 32in) but they worked with me every step of the way making sure my final setup was everything I was looking for. If anyone is building themselves a sim rig curved 32ins work thr best IMO for immersion, 55s are too far away so scaling/size is weird. Thanks for your patience guys glad we got there in the end.

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Hoang Nguyenvia Google

2 months ago

I appreciate the fact that Micro Center offers a wide selection of PC components, making it easy to build a system within any budget. The sales staff were friendly, professional, and helpful throughout the component selection process, and they assisted me in putting together a build that met my needs. However, I was disappointed with the technical assembly service. I was charged $270 for the build, and based on that cost, I expected a higher standard of workmanship—particularly with cable management. Unfortunately, both the front and rear of the case had poorly managed wiring, with cables visibly hanging in the front and a disorganized mess in the back. As a result, I had to completely rewire the system myself. Additionally, I was informed that using the assembly service would include full software setup. This was not the case. Essential software, including RGB control applications, was not installed. I also had to manually enable EXPO in the BIOS, which I believe should have been completed as part of the service. Lastly, when I received the system, it did not include a power cable. I had to use an old cable to power the PC, which should not have been necessary for a newly assembled system. While I value Micro Center for its product availability and knowledgeable sales staff, the technical service did not meet expectations for the price paid and requires improvement.

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Caleb Chellman (Lob)via Google

4 months ago

I absolutely love their service and knowledge! If you prefer to shop in person to be sure you're getting exactly what you need with no pressure sales and friendly staff. I've been to different Micro Center locations over the years and have never had ANY problems doing business with them. They can also set up a basic user with exactly whatever prebuilt options fit their needs. These stores generally do not ship but seriously, go shop in person and remember what the days of professional helpful staff were like! In my experience and this location is no different, the stores are kept extremely clean and well stocked so things are tidy and easy to find despite having massive inventory and heavy foot traffic. I feel like in this particular location I have to make a special mention of the staff and manager on duty, I've made two large purchases here and both managers and their teams have treated myself and immediate family members with nothing but the utmost respect, kindness, helpfulness, and professionalism. It really does add such a personal touch making it an enjoyable and memorable visit even if you drop in on a lunch break hunting for that one last connector for your sleeper build during your lunch break! The gentlemen you see beyond my mother who I was assisting with her choices based on her needs and ease of set up being paramount wearing the blue tie is a sales team member and you can tell just by his body language that he is actively listening to another customer he was helping. They may be based on commission but I have never EVER felt a pressured sales pitch or similar, just total competence and professionalism. I literally recommend this store to friends and the first thing I mention is the staff because they really are just that good. Great experience as always, thanks for your help and I felt completely at ease leaving someone I care about to get an informational solution and suggestion while I was digging around for custom build small parts. If microcenter keeps doing what they do I am a happy life long customer. My only criticism is their website could use a refresher and doesn't seem to be optimized regarding SEO but that is such a reach and I doubt most folks would notice. Of course I'm not privvy to wether that is a corporate thing or they just don't have anyone on staff with that skill set (which I would be surprised to find) or their hours are just streamlined to the point where a refresh of the site every few years just doesn't fit into anyone's schedule and to be frank it's a reach to even think of criticisms.

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Pauline Burgersvia Google

7 months ago

Micro Center is hands down the best place to shop for computers, laptops, and all tech-related gear. The staff is knowledgeable and always ready to help, whether you're a tech expert or just looking for advice on your first build. Their in-store deals are unbeatable, and the selection is massive. I always leave feeling like I got the best value for my money.