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Alejandro Rodriguezvia Google

3 months ago

Great shop in Laredo, Joe is an excellent shop rep and gets you taken care of with any questions about the repairs

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Kristtall Hernandezvia Google

about 2 years ago

Walked in and was helped right away! Quoting me the same day and took in my vehicle. Customer service was great. Service was pretty fast and they did a great job.

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Bruchettvia Google

over 2 years ago

There are 2 posibilities. 1.They don't know what they are doing 2. They know and just want your money. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -The fuse next to the battery on the left side (not crashed side) was broken. It costed me ($4) they were asking for ($700) to "fix" the alternator. (fixed it myself) -The car left head light (not crashed side) broke (they bought me a new one with the supplement, how nice of them) -car oil was overfilled passed max (fixed it myself). Also never asked for an oil change, the oil was already good before. Now, that fuse was resposible for the alternator and battery. The fuse costed me ($4). They were asking for ($700) to "fix" the alternator. I went to Autozone, O'reilly, and a different mechanic and they all told me my alternator, and battery were good. They aren't any different from any other shop, they will wait till its past due to get the most out of insurance companies. They are rude and lie to skip deadlines. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They crashed my RIGHT side of my car and decided this place looked good. After it was set to be fixed they told me they couldn't find the part so I gave them a week. Then I asked again and they said they had just found one and were about to fix it. More than 5 times they changed the date of when it was to be fixed. -------When I finally got it. The guy with white beard and hair told me everything is good... EXCEPT it has an alternator issue... They had to jump start it to hopefully run. One of the mechanics gave me the car in the middle of the street and hurried me to take it out of the road, as soon as I sat. The car turned off and the mechanic was already inside the shop. once I went back the bearded guy dismissed me and told me to call the insurance for any supplements (my responsibility). When I let my attorney know, he told me the collision are responsible for any supplements. They already had the info. So I went back and they wrote the supplement only after. 2 weeks passed and they told me they didn't know why it wouldn't turn on. It might be the alternator, wires, or the battery. So I decided to take it and not wait. Suprisingly the car was able to run! Got home, I fixed it myself... Seeing the work, everything is sloppy, they didn't bother bolting plastic pieces and decided to glue it or use ziptides. Again, the fuse costed me ($4) they were asking for ($700). Within an hour, I was able to figure out why the car would turn off. It wasn't the alternator or the battery, it was a fuse that they broke on purpose.

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Zelina Echeveriavia Google

almost 4 years ago

Super rude manger Roberto employee starting from parking just picking up some things they expected when all crashed vicheals we're all next to each other I loved the car when I was already.dont I had to squeeze thou the door touched the car and hey !! Screams at me your going to sracth the other car loli I'm like really I told how do u expect me to the things out next to 2 crashed cars gosh to get my things horrible customer service where hello welcome nothing very upset person takes there problems to works horrible attitude I would never take my car to get fixed here rude beside they take forever to get your car fixed for real 😂

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Karla Calvvia Google

about 4 years ago

Brought my car in on the 16th of December for a repair that takes 5-10 days to fix & the shop took more than a month (January 24th) Lied to me on timing & tried to blame the delays on Geico in which Geico had ALL of the proof from times & days in which they would call to check on my vehicle for updates multiple times. Chose this place last minute because everywhere else was full & they bit off more than they can chew with work considering that THEY KNOW the policies & time limits before rentals that are being provided expire (as per geico supervisor from San Antonio even told me). Leaving me with the inconvenience of not had transportation to work. NOT TO MENTION THE ALIGNMENT BEING OFF. So much inconsideration for the vehicles & much less the client. I would not trust this shop at all VERY unfortunate. Left me with no gas when I took it it had way more and my back tire air pressure being at 25... This whole experience was very stressful and for me to receive my car knowing it was not respected makes things worse.