Mindpath Health Psychiatrists & Therapists - San Jose

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Ed Goldsteinvia Google

4 months ago

Honestly this practice is the best in Norcal, they do both remote and in person appointments and their staff are very skilled and knowledgeable.

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Emily Kilpatrickvia Google

8 months ago

This has been the best mental health service I’ve ever been provided. My doctor is so kind, he truly cares, and he has made my life 100000x better by really helping and doing what’s best for me at the right time. Thank you Mindpath Health and Dr. Lagoy !

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Sage Renvia Google

over 1 year ago

There is no way to reach your doctor, so if you are experiencing awful side effects for your meds or have any concerns, you would be screwed. They told me I can call and I did, but whether the doctor will even see the response is another issue. I am not sure what’s going on, if the doctors are overworked or if the issue is not being sent properly from the front desk. But it’s horrible how difficult it is for patients to even get a hold of their doctors. I explained that I cannot take my current meds with the side effects but no one seemed to think this is a big deal. They just keep saying they would put in another note. But how difficult it is to just email or phone the doctor from front desk? Also not sure how this place has a 4.4 rating on google, it only has 1 star on Yelp and I agree wholeheartedly. Find another provider if you can.

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Drew Rosnervia Google

over 1 year ago

It's rare for me to review a doctor, but my recent experiences with Mindpath Health have been so poor that I feel compelled to warn future patients. I had been a psychiatry patient for many years and had an excellent experience with Dr. Johnson. However, since he left the practice and I was assigned a new doctor, the quality of care has significantly declined. The new doctor has repeatedly sent incorrect prescriptions, including a 90-day supply of the wrong controlled substance, more than once sent my prescription to the wrong pharmacy, and failed to honor my request for brand-name medication instead of sending generic. These errors have caused me to waste hours calling the pharmacies and Mindpath Health. I have also run out of my medication, which is completely unacceptable. Furthermore, the doctor did not review his notes and seemed to have no recollection of my case or our previous discussions when we met. When I ask questions about my new medication, he often has to Google the answers or admit he’s unsure. During our appointments, he texts, is on his phone, or asks to put me on mute to take a personal call on his cell phone. We only meet for 5 minutes every three months, so this is inappropriate. He seems very focused on booking me for my next appointment to bill me, but not at all on my care. There have also been ongoing issues with insurance and billing. I've been billed incorrectly multiple times, and they claim their billing system is down, insisting I pay over the phone. The most significant issue occurred when I switched insurance in June. Despite providing my new insurance information in advance and following up with it 6 times, they billed me for a full out-of-pocket amount of over $500 for a June 5th appointment. They claimed they couldn't update my insurance in their system, and asked me to provide a letter documenting my insurance had been terminated. This is bizarre since I see many doctors, and Mindpath is the only one that needs a letter from the insurance. I am only legally obligated to provide my current insurance card info. If they can't update it in their system and bill the insurance correctly they won't get paid. For all these reasons, I am formally documenting my complaint about the disorganization and poor patient care at Mindpath Health and will seek care from a new provider.

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Kata Ellsworthvia Google

almost 2 years ago

I a New a patient at MindPath🙏 My first experience was with a very helpful and attentive receptionist named Ashby. He was kind, courteous and most importantly he listened to my needs and he helped me find a Psychiatrist that was a good fit for my issue. The first appointment went very well. I am excited to be working with Mind Path and to continue my journey of learning to love myself. I will leave more reviews after I have been here longer. However, so far it am very pleased and excited to be working on myself with Mind Path. Thank you Katherine Ellsworth