MH
Moncrief Heating & Air Conditioning
Moncrief Heating & Air Conditioning: Prompt, courteous HVAC care for Atlanta homes.
4.7
Plumber
$$
Moncrief Heating & Air Conditioning: Prompt, courteous HVAC care for Atlanta homes.
Moncrief Heating & Air Conditioning delivers trusted heating and cooling services in Atlanta. Customers highlight on-time arrivals, clear explanations, and attentiveness to needs. Technicians explain options, order parts promptly, and complete installations and repairs with professionalism and courteous service, including same-day responses when issues arise.
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Professional installation of new heating and cooling systems with detailed consultations and competitive pricing.
Timely repairs and routine maintenance to keep your system running efficiently, including emergency services.
Expert plumbing solutions for residential and commercial needs, from fixes to installations.
Comprehensive HVAC inspections with thorough explanations and airflow testing for optimal performance.
Assistance with ordering and installing replacement parts, including sensors and motors, with follow-up support.
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Overall rating
Angie Slavny
Derrick was very polite and thorough! He did a wonderful job.
Kristy Olarte
Dinah DuPont
Mr. Edie came to my home for minisplit maintenance. Before getting to work he questioned what I needed and told me a price that was more than twice the price they quoted me. I was not having any issue with my minisplit. I just needed maintenance. I shouldn’t have more work done if I don’t want it, and the price I was quoted over the phone should remain the price. Just to clarify, my Mitsubishi minisplit works great. There were no problems, so I don’t understand why I wasn’t heard when explaining this. I told him that wasn’t the price I was quoted and the maintenance is all I needed. He said he’d have to listen to the phone conversation. Apparently, when he went to listen to the conversation he left without even saying he was leaving. It didn’t make any sense. I then called Moncrief to figure this out. They said a tech could come out the next day but Edie was on his way to another appt now and couldn’t come back. I remained on the phone for nearly an hour so that they could reach a manager. The next day wouldn’t work for me since I got half this day off of work for this appt and I was going out of town the next day. The manager agreed to someone coming back out and finally at 7pm a great tech named Robbie came out and performed the maintenance on my minisplit. While I think Robbie was great, I think the tech Edie, was beyond unprofessional and the fact customer service wanted me to spend the next day waiting around for another 6 hour window was incredibly poor customer service. If you schedule a service days in advance, are quoted a price and accept to it prior to the visit, you should not be confronted by a tech raising your price the day of and leaving without the courtesy of making the customer aware they left. They fact that I spent the next hour on the phone and 5 hours waiting for another tech made for a stressful situation and a full wasted day! The stress that caused me was completely unnecessary and preventable. The last service tech was great, Robby was great, but the rest of Moncrief’s service was far below what I would call acceptable.
John Manter
Regina Donovan
Excellent Service. Marvin Flores came to inspect my HVAC which had been giving me issues off an on for months. Gave me a thorough explanation of the situation and was patient with all my questions. Appreciated his patience and expertise immensely!
Tony Armstrong
Patrick was awesome! He was very knowledgeable about his job and took the time to explain exactly what they were doing to my system. He advised me on what needed to be done, as well as promoting the many options that I had to ensure proper maintenance for my system going forward. I would definitely request him if I needed assistance in the future. Thanks, Patrick. You're awesome." ---
