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Olivia Swodzinskivia Google

about 2 months ago

Poor communication. Took my requests and twisted them into complete lies. Apparently this is how they deal with concerns. They turn it all on you. Lied. Unprofessional. Poor communication. Tried to charge me for things I didn’t want and agree to. Gaslit me. Lied to me about interactions as they happened. Unwilling to discuss my concerns. I can’t really think of a worse situation. Also my traps caught more mice than theirs did so I guess I’m better at their job than they are. It seems to be their MO to respond to these with a rebuttal. Please don’t believe them. I originally was very excited to work with them as they were understanding of my situation, but I have repeatedly tried to discuss this with them and they state professionalism, but then refused a refund or remediation. They claim that they’re open to communication but they are unwilling to discuss anything with me. They turned everything on me via email and would not discuss over the phone. Complete gaslighting. Completely unprofessional. Their response below is completely untrue. That is not how anything happened. I have never been lied to or about like this in my life. I never asked for reduced pricing. Just everything about this is a complete lie.

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Kelly parks snidervia Google

4 months ago

Mosquito Joe is the best! I have had them out to spray before weddings and my farm - so professional, and wonderful to work with. Recently, we have had major wasp issues. Seth came out and removed the hives and made sure my honey bees were safe. THESE GUYS ARE THE BEST!!!!

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Michael Jonesvia Google

6 months ago

Over the years, the north, east, and south-facing eaves and roof overhangs of my home have been popular with wasps, and several generations have built their nests high up beyond the reach of regular bug spray. The wasps themselves are a nuisance when we’re sitting out or working around the house, and their nests are an eyesore. I decided to take action this year and have the wasps killed and all of their current and former nests removed. I saw many positive reviews for Mosquito Joe and called them one morning on the way home from my golf game. The scheduler told me that they could send a Tech out the same day (shock!), and provided a quote for the job. Sure enough, within a couple of hours the Tech was at my home killing wasps and knocking down all of the nests. The “Tech” turned out to be Seth the owner of the local franchise. My wife and I were very pleased with the speed, thoroughness, and reasonable cost of the service. I highly recommend Mosquito Joe if you find yourself experiencing the wrong kind of BUZZ!

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Zainab Hameedvia Google

7 months ago

I am still in shock over how stressful and frustrating it was to work with this company. I called them for two separate incidents and their communication was downright horrible. The first time, I booked a one-time event for mosquito control via their website. I got a confirmation email stating that my service is reserved but not scheduled and someone will reach out to me. After no one reached out, I called the next day to ask about scheduling and the lady told me that I have a service scheduled for today. I was confused - I asked them to give me a time frame when they would be coming in and she responded that it’s hard to give a time frame because it’s hard to get in touch with the field team. I said I get that but I would like a window when I know the team is coming in, and she told me she’d get in touch with them and let me know. I told her to reach out after 30 minutes as I’m going into a meeting. She calls me 10 minutes later, and I don’t pick up because I’d mentioned I’m in a meeting. I call back later and get no response. The next thing I know, there’s an invoice in my email with no info on how to pay. I ask what this is and they respond that the service was completed. I was irritated because I was in the process of scheduling and did not say this time/date worked for me, and they decided to drop in unannounced, go through my property, and drop an invoice. I had asked for dates and times and they not only did this service but excused themselves saying, “We work on a day-based schedule, which means once a service date is confirmed, our technician may arrive any time that day. While we do our best to provide updates, our team is often servicing properties or driving, so there can be delays in communication. I appreciate your understanding.” I didn’t even get a date and I had asked for a window. This felt uncomfortable and invasive, as I did not know who was on my property or when the service was being done, and as a first-time client, it did not feel trustworthy. I excused this as a one-time mishap. The next time, I got in touch with a rep over a wasp nest removal. This time I set a date for Monday and said I’d be available till 5:30. I called at 12 and asked the rep if I could get an ETA or a window. She said yes and that she would get back to me. An hour goes by, and at 1:20, I call again asking about the ETA and the lady again says she’ll get back to me. I say that if you can’t get me an ETA in 20 minutes, please cancel the service and she agrees. She doesn’t get back to me. At 2:28, I get an automated message saying the technician will be there shortly. I respond that I cancelled. At 2:33, I get a call from another rep, who says “so I got a request for an ETA” and I was like “do you even communicate within your team?” because I had cancelled. The rep mentioned the same excuse about having no communication with the field team. Are they operating with no phones or schedule? Is it so hard to provide a window? I wasn’t asking for an exact time. I mentioned that I needed a window so I could be there to show the technicians the locations and the rep says the technicians are skilled and can find the nests themselves, which I don’t disagree but I would like to talk to the people doing work on my property and show them problem areas to make sure this doesn’t reoccur. I cancelled my service and told them to close my account. I ended up calling Kwik-Kill - my call lasted exactly 4 minutes and the rep immediately provided a window when I asked for one. There were no excuses and everything was stress-free. I understand services take time and you can’t provide an exact time. But even a 4-hour window is something that shouldn’t be hard to provide. The service itself was fine but the process of getting something booked is frustrating. Never again.

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Katreena (Miss Kat)via Google

over 2 years ago

Mosquito 🦟 Joe has provided us a service that has drastically reduced the quantity of mosquitos in our yard. This makes it possible for us to enjoy our back deck and yard. Because of mosquito Joe, I can enjoy gardening again.