Kylie Ann Cox
Horrible customer service from the manager at the front desk tonight 1/13 at 2030. On 1/12 I signed up for a 5 day free pass and used the pass at a different mountainside location. I had no issues and enjoyed my workout. I decided to try a location closer to my apartment tonight with my partner. Upon entering, the staff did not greet us and the front desk work sneered at me when she saw I had a 5 day pass not a membership, rude. Then, the manager on duty came over. The employee at the desk made me fill out paperwork for no reason, he snatched the paperwork from me and said I wouldn't need to fill this out. I told him I had used the five day pass yesterday at a different location and he said well they didn't do it correctly because I need your ID. I was slightly annoyed as the process was much easier the day before at the other location and the manager seemed to treat me like a nuisance. Nonetheless, I ran out to my car and grabbed my ID real quick. While I was outside, the manager stated to my partner "yo bro is that your girlfriend? she needs to stop catching an attitude with me or she can leave." I did not know this was said while I was outside, gave the employee my ID and he got me my pass. He did not say a single word to me in the process. I had to ask him if he needed anything else and he just said no in a rude tone. My partner told me about the comment once in the car as he didnt want to ruin my workout. Will not be back. Work on your poor customer service
