alexia polyzos
I’ve debated on the way of how I was going to word this review, but I’ve decided I’m going to be blatant, to the point, and honest. I cannot stress to anyone enough, do not do custom jewelry here or waste your money here because it’s not worth the hassle. My now fiancé and I decided months ago to do a custom ring because what I wanted was very specific. His uncle recommended NASR Jewelers because of a repair he did a long time ago, and said that it was a good reputable family business. So my fiancé, went in and ordered a custom ring from them, it was made within a timely manner and he picked it up. Mind you, my fiancé and I are long distance so he traveled to my home town in California to propose to me. The second he put the ring on my finger I knew something was off because it was extremely tight. The next day I took it to another jeweler that I trusted and they told me the ring was made a size 6.5 … we ordered a custom ring that was supposed to be a size 8.5. So we called the owner, I completely forgot his name, we asked him if he would be okay with him paying for the price of the extra gold and just have it fixed here. He told me no that wouldn’t be able to happen. Then he told me to take the ring down to his family in Los Angeles and they would fix it for me there. Well that’s not a good option because I live 5.5 hours away and that would be a major inconvenience/expense on me for their mistake. So I then had to make the decision to let my ring go and have my fiancé take it back to Texas with him to get fixed. After a week the ring was finally fixed and they shipped it to me in California. Now, you’d expect for the ring to be packaged carefully since it’s a fine piece of jewelry. No, it was packaged in multiple plastic baggies and thrown into a paper envelope. No box, no bubble wrap, no protection, just baggies and a paper envelope. That just goes to show the little care and attention they have towards their customers. If the ring were to be delivered to me damaged, I would’ve gotten my lawyers involved at that point. This whole time I’ve yet to receive any kind of apology from the owner or someone. Not a single “I’m sorry” or “I apologize for this inconvenience” has ever come out of anyone’s mouth. Thank you NASR Jewelers for ruining my engagement and taking zero responsibility for your mistakes. I wouldn’t recommend this business to my worst enemy, and I sure as hell wouldn’t trust them ever again. If I could give zero stars I would. The only thing they did correct was do overnight shipping.
