Kristyn Laswick
I’ve been coming to this salon regularly for about a year, and until now I’ve generally been satisfied. They are definitely on the expensive side, but I’ve usually justified it because they’re fast, efficient, and I typically leave with the correct color and service I asked for. Tonight was a completely different experience. My appointment took far longer than usual, and despite showing my nail tech a reference photo and asking before starting if he could do the design, the end result looks nothing like what I showed. When it came time to choose the color, I repeatedly said (three times) that the shade he suggested was too dark. He insisted I was wrong and went ahead anyway. Unsurprisingly, my nails came out much darker and completely different than the photo I asked for. This ended up being almost a $100 service that was a total waste. I’m disappointed not just in the outcome, but in not being listened to as a client—especially when I clearly communicated my concerns during the process. For the price point, I expect better attention to detail and thinking about the customers feedback. (Pictures attached for reference). Would now never recommend this place unless you want to be disappointed and out $100
