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Faith Wardenvia Google

about 1 month ago

The entire process was flawless. Ordering online to updates. They gentleman who delivered our fridge was pleasant and very efficient. Paid for removal and they had it changed out quickly. Thank you so much!

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Lexie Tarwatervia Google

about 2 months ago

My new washer and dryer are a much needed upgrade, however I’m disappointed in the customer service I experienced with delivery and installation. I ordered online and scheduled delivery without the assistance of a salesperson. I did not see where I would indicate which way the dryer door should open. After installation we were excited to try our new washer and dryer functionality. The washer does seem to leave clothes pretty wet even when spin max is selected. The dryer works best on time dry but even still we had to run the dryer multiple times. After being disappointed in the dryer not drying we did a little investigation and found that he outside vent was collecting lent. The dryer vent was new and installed by NFM. The only solution we have found is to remove the screen that was catching a significant amount of lint blocking the outside vent. I’m at a loss as to why this is happening. NFM directed me to GE but both did not offer a reason as to why all the lent is not being trapped by the dryer lent trap. Now that my 14 day refund/exchange period has expired, I’m being told that I’m responsible with the chore of reversing the dryer door. Overall my installation has left me with a not so great experience.

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Brianna Reesevia Google

3 months ago

Don’t recommend. NFM really made a bad situation worse for me. Went into store to look at beds and ended up with a nightmare and no bed to sleep on for over a week with 2 herniated discs in my spine despite all of the bed pieces in my home finally after 8 days. First adult purchase for a bed so I was painfully unaware that beds need box springs (user error) but not once was it mentioned by the sales associate in store, I was actually told by a delivery professional, I tried not reordering from NFM but the other frame I bought didn’t fit so I reluctantly reordered from NFM only to have the item delivered and not set up. Due to the disc issues and some other medical problems I cannot put the pieces on myself so I have to spend another night on the couch…. My last bed isn’t sounding too bad now. I appreciate another crew being sent out to finish setup but I never want to deal with NFM again. The only solution given for this headache was the $75 ADDITIONAL delivery discount which didn’t matter because the items didn’t get set up anyways. Save yourself the trouble if you’re not able bodied or have assistance in home.

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S. E.via Google

3 months ago

Updated after NFM response. I had ALREADY called the CS number twice on 11/19 and again today 11/20 with absolutely no help or response, so why they suggest publicly to call them again, is beyond me. They should be the ones calling me and offering a solution. Review Updated on 11-20-2025 with unethical and fraudulent conduct by NFM, please read last paragraph. If there is such a rating as zero, that is what the delivery crew deserves when delivering my LG refrigerator. They arrived in a ENTERPRIZE Rent a Truck and were unprofessional and rude from the beginning. They were rushing through the delivery without ANY attention to detail or my property. Two of them did not speak English and the third was a fast talking big mouth who got all upset when I had a 36 inch clear path and it is 1/2 inch too tight, which took about 5 seconds for me to slide the table in the basement and make it 42 inches. He claimed that I am violating the contract by not providing a clear path, which I did, except for that one small passage which was addressed in literally 5 seconds. He claimed that no one did the egregious mistake that I did. To make matters worse, they put the Frig in place, plugged and left despite me asking them to remove the foam around it, and to remove the nylon wrapper, they refused to do both saying they have no time, they deliver too many appliances a day. What added agony to defeat is them REFUSING to level the appliance and it was wobbling pretty bad, they blamed it on my concrete floor and it is MY responsibility to level the appliance. There were 3 of them and only one of me and they were quite big and intimidating, and when the left they REFUSED to close the gate door which THEY opened to get the appliance in, despite my request. I called NFM customer service and the agent was absolutely worthless and useless, kept repeated the scripted line (I am sorry for your inconvenience) and would not offer anything including talking to a manager or supervisor. She offered no apology or even an acknowledgement that these sub contractors are low class garbage that should never be allowed to enter my house. So they are coming tomorrow to pick up their appliance and refund me, the CS agent was outrageous enough to say that if there is anything wrong with the appliance they will deduct from the refund. I did not touch or operate the appliance. 11-20-2025 UPDATE After I wrote the initial review, I received an Insurance claim from their Insurer AllState stating that I have insurance for ONE day on the appliance and there is a claim for Accidental Damage due to Handling" which is untrue, and such a claim negates my ability to get a refund from NFM and makes it an insurance claim. Did you sign a contract?

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Chic Salvagevia Google

5 months ago

I had a wonderful experience w NFM while shopping for a new, leather recliner! They have a great selection and a good sale going on. My sales rep, Annette, was knowledgeable, kind, and helpful without hovering over me. They are delivering my new chair in 3 days! I couldn’t be more thrilled!