Erika Garza
If zero was an option then that is what I would choose. We visit this establishment often with big parties and have never had the experience we did last night. The so called manager (older bald guy) was the most unprofessional manager I’ve ever encountered. Being a manager myself for many years, I was shocked at this man’s behavior. The owner really needs to invest into training employees properly. We waited over a hour to be seated and was quoted a max wait time of 45 mins. I know things happen but the communication and responses from their employees is was floored me. There were SEVEN hostess standing around greeting people very poorly. One told me “sup” another told me “you can see the table yourself “ as if I was supposed to read minds and know that the tables they were “getting ready” were empty for at least 25 mins. Then the manager came out very aggressive and unapologetic to why our party was frustrated. He didn’t have the simple and very 1st skill of being of manager which is to listen!! Instead he talked over me, and contradicted what his employees were telling the waiting parties. So terrible communication from the hostess all the way to the manager. It’s clear the staff mimics the bad behavior showed by their leader. Very unfortunate and unprofessional. I highly recommend to choose a different restaurant for large parties.
