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Dawn Quickvia Google

3 months ago

Wonderful, friendly people. My rings were repaired far faster than the quoted timeline and reasonably priced. I will definitely go back for future repairs and purchases.

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Courtney Schollvia Google

3 months ago

Steve and his staff are knowledgeable and helpful for all of your jewelry needs. My diamond on my ring was spinning and they suggested the best solution to fix it right up. There is a wide selection of bullion and jewelry. If you need to put some sparkle in your day stop by and feel like family in this wonderful spot.

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Michael Fischervia Google

3 months ago

A beautiful shop. Steve is a trusted seller of gold and silver bullion. I will definitely be back.

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Mark Fleenorvia Google

6 months ago

I can't recommend Steve and his team enough. Every time I've ever done business with them it's been a complete pleasure. None of slick salesman feeling you get at some places. These people are just here to help! They also have a great selection and know a lot about gold and jewelry.

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Magdalena Hevia Google

6 months ago

Making a mistake as a business is one thing. Blaming it on the customer is a whole lot worse. We are beyond disappointed by our experience with (presumably) the owner of Northern Made Creations. My fiancé had brought my engagement ring in to get it resized to 5 1/2. When he came to pick it up, it was badly distorted unevenly (he expected that it would be more oval, which is normal, but it was much more than that). He asked them to fix it on the spot and they did fix the worst of it (including a visible knob), but there was still some visible asymmetric distortion. After this, my fiancé was hesitant to get any more work done as we had our Europe trip coming up - where he had planned to propose... but once I tried the ring on it was clear that it was not only distorted, but also the wrong size and bigger than the requested 5 1/2. We were traveling at the time and life got in the way, so we didn't go back to the business until a year later (also partially because we were hesitant after they hadn't resized the ring properly and we worried about giving this business another try). I finally went back - after another jeweler told me that they found the distortion in-acceptable and that Northern Creations should be fixing it). So I politely told the owner that the ring wasn't properly sized and still looked warped. Even though he had looked at the receipt, he started lecturing me for over 15 minutes explaining to me at length that I probably caused the distortion by "hitting the ring against a doorframe" or that I probably bought it like that (?!?). He sized the ring in front of me (which turned out to be over 5 3/4) and even though he had looked at the receipt which clearly stated that we had requested 5 1/2 (I have a copy), he still admitted to no fault and instead lectured me that finger sizes can change and fluctuate. He explained that their normal policy would be to fix it only within 7 days of service and that he proclaimed that he did not find it credible that they had messed up the ring (given that I hadn't come in until a year later). He then explained at length that they could resize the ring again (to his credit(!) he offered this free of charge) but he also explained that they would likely be causing more damage because of the shape of the ring. I'm incredibly frustrated, not just because they distorted a perfectly beautiful ring, but it is really upsetting that he admitted to no fault (even after seeing that they had clearly re-sized incorrectly) and then going about it in an incredibly accusatory and condescending, unprofessional way. I really had higher expectations for this local business and wanted to support them, but this has been a mere disappointment.