Isaac Moorvitch
We were really looking forward to this escape room, but the experience fell far below expectations. The facility appeared very busy, and it seemed that only one game master was covering multiple rooms. The game master arrived late and provided minimal instructions. When we requested our first clue in Room 1, the response was very delayed. After continued waiting, we left the room to find the game master, which is when he came in to explain the clue. During that interaction, a prop broke, interrupting the game. In Rooms 2 and 3, we received no responses at all to our text requests for clues. When we stepped out again to look for assistance, no staff member was available. At that point, we decided to leave. We’ve done many escape rooms and understand that things can happen, but the lack of support and apparent understaffing made the experience frustrating and unplayable. We hope management will reach out and resolve this appropriately.






