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Islander78via Google

about 1 month ago

Very thorough diagnostic analysis for intermittent fuse blow issue on relatively new One Hour installed unit. Technician was polite, courteous and professional. No problem found, so together we decided to change the thermostat rather than doing nothing. Cost was higher than smaller companies, but scheduling flexibility was better.

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Stephen Hawkinsvia Google

about 2 months ago

Technician arrived within the stated time and introduced himself as John "Notti" Nottingham. Very pleasant and person able to speak with. He didn't waste any time getting into the furnace to find the problem at hand and was able to give me answers within just a few minutes. He also gave me a few options to choose from to best correct the issue at hand. Once l made my choice he dove right into the job and got it taken care of. I feel quite comfortable with my dealings with Notti, and I'm sure we'll have contact again in the future.

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Richard Hustedvia Google

3 months ago

Deshaun Clark visited our house to do a service call and full system check up because things didn’t seem to be functioning properly with my system. Due to the thoroughness of the full system checkup it was quickly determined that the system was running properly and it was in fact my thermostat. It was quickly replaced and the system was running on what has proven to be the coldest night of the year. Every dealing I’ve had with 1HR Heating & Cooling Techs has been nothing but exceptional. Deshaun Clark definitely exceeded our expectations and is continuing the excellence we’ve experienced to date.

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Nakia Leslievia Google

3 months ago

John and Rose very professional and down to earth. The diagnostic was quick and efficient , explained everything that they were doing. Once the problems were found. John went through all the pricing options to include One hour comfort club and total home package. Before making a decision on the repairs, the parts were confirmed to be stock. They cleaned up their work area accounted for all tools. Went to get the parts needed to make repairs returned within and hour installed parts, ran checks performed the heat system tune up. Op checked the system everything ran great. Cleaned up the work area accounted for all their tools. Completed paperwork, payment and made sure I didn't have anymore questions. Shook hands told me to have a Great day. I'm super satisfied heat is on house is nice and toasty. Thanks John and Rosie.

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matt suppleevia Google

7 months ago

PROPERTY DAMAGE DURING INSTALL AND STILL NO COMMUNICATION!!!! Do not go with the company. They only care about sales!!!! We have been longstanding customers of One Hour since 2017. They installed a new HVAC and mini split in our previous home. We had them provide our routine services, so when we moved and needed a new HVAC system we wanted to use One Hour again. They were very quick and responsive when working through the sale of the new system. The sales rep showed up in the evening and worked with his manager to complete the sale that evening. They came and did the installation the same week. The installation went most of the day from about 1130am-7pm. It seemed like they were in a rush at the end as they didn’t clean up the attic cover and left dirty finger smudges all over it. Later I noticed there was also grease marks on the back siding. They also left a few items in the upstairs hallway. Shortly after the installation, we left for a week long vacation. Upon our return we noticed the upstairs attic access panel had fallen out and was blowing extremely hot air into the hallway as the outside temperature was over 100. The trim from around the access panel was loosened up after the technicians worked in the attic and there was insulation with attic debris throughout our hallway. We called Onehour and they came out that Sunday. The guy was helpful and said if he the right tools he could take care of it then, but without them he needed to schedule it. This is when things started going bad. We couldn’t work out rescheduling and he said the office would call us. After a week and a half of never receiving that call, we called them back to check in. They said they only do this type of work Monday through Friday from 830-1130am, because they work their installations after that time. I told them that doesn’t work for us and we needed a time from 1pm or later. When asking if I could speak to a supervisor or manager she said no one was available but she would put in an escalation report with a “high” importance. This was Wednesday. On Thursday I called after work since no one called to follow up again. The lady said she was a third party and didn’t have access to anyone at the company and could only relay my messages and someone would call me back. After I got off the phone this time I remembered we had the sales person’s information. I called him as well hoping speaking to a third person would help get our attic fixed. It was late Thursday so I understood it would have to be Friday before someone could call back. No one from any of these three calls supported a call back to help us correct their error. Our issue is they want to fix their mistake at their convenience so they can keep their schedule focused on their future installations now that they have my money. They want us to take on the burden as the customer to work around what works for them. Missing work to be at our home during a time that fits their schedule. We have reached out to them multiple times and haven’t been able to speak to anyone in a leadership position or receive a call back. I still need my attic access panel fixed. We are very disappointed in their customer service when their technicians damaged our home. We will not consider working with them a third time!