Nicole E
A friend sent me a buddy pass to join for a class; after receiving an email confirmation, I drove 20 minutes to the location only to be told that I couldn’t use it because I had taken a class as a buddy a couple months ago. My recommendations for management: don’t advertise that your members can bring a buddy if all you’re doing is promoting the first free class you’d offer anyway, don’t send email confirmations if you won’t honor them, and consider making an exception if your parameters were never clear to begin with. Gone is any chance I would purchase a membership here!






