Orkin

the servicing is a horrible pain to deal with: they will randomly schedule services, be unresponsive when you try to contact them, and when you've had enough and want to give up because they are more of pests than the ones they are treating, then they further make it seemingly impossible to cancel with them. on the upside, the techs they send out are decent, but their back-office/management/logistics are horrific

I called Orkin because we suddenly started seeing marching everywhere int he kitchen. They didnt just spray and leave, they actually traced where they were coming from and showed me the tiny gap behind the dishwasher and treated both inside and outside so the colony couldnt regroup. They also explained everything so clearly and left the house super clean. The next day, no more ants!

The first technician that was assigned for my job called me at 9:33 (appt was supposed to be between 8-10), told me know that my job just appeared on his queue and he was already booked at the time slotted for me. He asked if he could come the following day or come late afternoon. I said I called at 6:00 am today and asked to get someone to come in this morning. I asked if there isn’t another technician who can come. He said he’ll let his manager know and get back to me. I then called their customer service and told her of the situation. Angelina called the branch and after holding for a while, they told me the technician was 15 minutes away. Tatiana was awesome! She explained the contract to me and answered a lot of my questions. She was detailed and was able to find some holes and explained to me what she was going to do. Unfortunately, the houses where I live are all connected and she needed access to my neighbor’s yard to look at the side of my house and look for holes. My neighbor has limited English skills and it took awhile for us to be able to explain to her our issue until we talked to her son and explained the situation to get their approval. Tatiana filled the holes and told me that to get the roof checked is done by another team. I asked Tatiana if she can be the one to service my home for the succeeding services and she said yes, I just have to request her.

Tatiana did an excellent job! She took care of spraying our entire home and answered all of our questions and concerns. She gave of clear instructions on what to do after the service. And set up a follow up appt for our next visit. She provided 5 star service

The service Jesus provided was a top notch. He patiently explained what was going on, how he would treat the issue, and what I could expect. He was considerate and sensitive enough for our four cats welfare. The follow up system Orkin has in place seems great. I just had the initial treatment, and if I follow through the process, the bug issues now and in future will be well taken care of.