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Sam Smithvia Google

about 2 months ago

My name is Sam, and I came in for my first spray tan at Palm Beach today. I was honestly really nervous. As a plus-size Mexican woman, this whole spray tan experience was brand new to me. A friend referred me, and I’m so glad they did. Leah was incredibly helpful from the start. She made me feel comfortable, explained the entire process clearly, and thoughtfully pointed out upgrades that truly made a difference for me. I didn’t expect a tan to boost my confidence the way it did, and it was such a bonus to spend time with people who genuinely get it and create a welcoming environment. I also tried the red light therapy, which was amazing, and I’m really excited to continue using it. I used the booth, and it was simple, straightforward, and stress-free. I’m genuinely excited to keep coming back.

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Jake Jenningsvia Google

3 months ago

THIEVERY - Cancelled my membership on 6/3/2025 but have been continually billed thru December. Cancellation notice is required to be provided in person (see yelp reviews, I am not alone in being over charged). While my payment for month was prorated when I cancelled, full charges were reinstated without consent in July. I should have noticed this earlier in my statements but BEWARE as you may be robbed as well. I have submitted multiple tickets to PBT and Bank for charge disputes.

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Madison Ellisvia Google

8 months ago

I’m honestly really tired of the way the employees treat me, especially when I don’t buy all of the extra items they try and sell me. The employees are constantly pestering me. I once bought the tanning add ins in bulk when they were 50% off and I was told I need to “stop buying them in bulk because they only get paid off of commission.” I am so fed up with this that I decided to cancel my membership. When I went to cancel, the employee kept trying to convince me otherwise and telling me to wait until the end of the month to cancel. Well, come to find out, if you cancel the membership after the 25th then you have to pay for the next month. I guess she did this in hopes that I would try to cancel after the 25th and be forced to continue. And then right before I left the tanning salon, I asked the employee if I would get a confirmation email about cancelling my membership…and it was not until this point that she proceeded to tell me I needed to sign all of this paperwork to cancel. She was going to let me leave the tanning salon thinking that I cancelled the membership without actually going through with the process. I understand that your employees may only get paid off of commission but there is a fine line between trying to be a good salesperson and just being plain rude. I have never been treated this way and I will never recommend this salon to anyone else.

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Kimberly Woomervia Google

9 months ago

Today, after being away for two weeks, I stopped in as usual. At the front desk was a woman I hadn’t seen before. She asked if I was scanning in, and I said yes because I misunderstood her question. I then asked if she needed my last name, and she responded in a noticeably snarky and condescending tone, saying, “Yeah, so like I said, are you scanning in? So you’re not scanning in then?” Her delivery felt unnecessarily rude and dismissive, as if she was trying to make me feel small for not understanding her right away. When I told her I hadn’t heard her clearly and gave her my name, she laughed in a smug, almost mocking way. It wasn’t just unprofessional - it felt snobby and completely out of line for someone working the front desk at a place I pay over $100 a month to be a part of, not to mention the $180 I recently spent on tanning lotion. I was so taken aback by her attitude that I told her she was being rude and said I was going to leave. I turned around and walked out, genuinely shocked by how I had just been treated. I later spoke with the assistant manager, who was very kind and understanding, and I truly appreciated that. However, this experience left such a negative impression on me that I have decided to cancel my membership. I am not looking for anything free. I just believe it is important to speak up when a customer is treated with disrespect. A simple check-in should never leave someone feeling unwelcome or looked down on. I have decided to leave two stars instead of one because the other women who work here are so kind - these women deserve five stars. Unfortunately, the woman I delt with today deserves one star.

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John Blackvia Google

9 months ago

I've shared critical reviews in the past so it's only fair I share a good one when deserved. Over the last several months, the weekday openings have improved dramatically. The two young ladies they've had opening the store during that time have been outstanding. Specifically, Theresa is the one opening the store on weekdays now, and I couldn't speak more highly of her. She's courteous, engaged, and most importantly, (to me anyway), on time in the morning. I also wanted her to get some kind of credit for recommending the early bird special promotion to me. She told me about it one morning a few weeks ago, and I told her I'd think about it. A few days later I decided to purchase the upgrade special, but I did so on a weekend when she wasn't in the store. I wasn't even thinking about the fact that they get commissions for selling extra products at the time. So I feel bad that she did her job very well but didn't get the credit for the sale. I'm hoping management will read this and take care of her. She's doing an incredible job.