Party Rentals Humble Paulina's

C

Carol Cantuvia Google

over 2 years ago

GREAT place for all your rental needs. They were on time with the delivery. Very friendly and helpful. Will use them again!

T

Tekeshia Williamsvia Google

about 3 years ago

My experience with this company was beyond terrible! I had rented a bouncy house, 2 tables and 16 chairs. I specifically told them which bouncy house that I had wanted, and that I needed the items before 2pm on Monday for a Labor Day celebration. Well when they delivered the bouncy house, it was not the one that I had chosen. The delivery guy stated that he would go back and just get a banner for it, and that he would return within 30-40 minutes. Right after he left, I received a text message from the lady at Paulina’s Party Rentals stating that I never mentioned which bouncy house theme I wanted. This upset me because I definitely mentioned that I had wanted the (Frozen themed bouncy house). The lady was rude and continued to go back and forth regarding the matter. After about an hour and a half had passed, my guest began arriving and the bouncy house was still laying flat in my yard. I was constantly calling to see when they would return in order to set up the bouncy house as my guest had started arriving, and the situation was quite embarrassing. A few of my guest started attempting to set up the bouncy house themselves due to the fact that I was so very overwhelmed with the situation. When the delivery guy finally arrived, he just threw the ( Frozen themed banner) over the toy story bouncy house! It looked ridiculous and nothing like the picture that was sent to me. When I text the lady to let her know that I was not pleased, she never even responded back. I will definitely not be returning to this place for any of my party needs in the future!! Today is 02/28/2003 I see that the owner has just responded to my review after 1 year. As you could clearly see in my review, it clearly states that I placed the order prior to the holiday. It states that I needed the equipment before 2pm on Monday, which clearly shows that this order was not placed the same day. The fact that this establishment responded a year later with a lie tells a lot about the morals of this company. I truly hope that others may have a better experience than I did!

A

Alice Briscoevia Google

almost 5 years ago

Service is inconsistent, the first time I dealt with them it was easy to pay for a tent, chairs, table, and a 3 and 1 bounce house. This time around I asked for just the bounce house and the man who answered quoted me for $230 for both days I needed it for. The next day I call the number to deposit and pay for the 3 and 1 but they want to quote me $230 per day. I say that's not what I was quoted for the days I told him. The woman continues to say no it's per day via call first, then texts me saying if I rent the tent I can get it for 2 days like last time. I said "No, if you can't honor his quote then I'll go elsewhere, this is bad business." I text this, and then I'm receiving a call so they can "explain". It's the same redundant conversation then she says well call him then. I have no reason to lie, and they can just ask him. I say no I'll just go elsewhere like I said. Mind you this was a midweek rental from Wed-Thurs. No worries I just won't use them again if this is how they treat returning customers. To the manager's response: it's not my fault that this is what your employee quoted me. Please get everyone on the same page. I wasn't looking for a deal I was looking for integrity. I don't want to do anything but warn people about your practices and bad service

J

Judith Bookervia Google

almost 7 years ago

If it was possible to give twenty-five per cent of one star, I would. Their customer service skills are truly lacking. We rented chairs and tables from this establishment, picked them up. We were advised at that time that if we wanted them to pickup all we had to do is call. That was truly an innovated untruth. Trying to have a conversation with them is extremely difficult, as once they realize there's an issue, they refuse to pick up the phone or place you on hold for several and I do mean several minutes until you attempt to call back. The cycle repeated itself several times. When we arrived to return the chairs, the individual requested that we assist him with removal. Two women and one mature enough to be his grandmother. That's not our job to do. Disrespectful, extremely poor customer service. Would never use again or refer to anyone. Customer service is what makes your business thrive, not threats or disrespect. Use at the risk of being disappointed and aggravated. This is additional information that I failed to place in my review. The owner will respond negatively and accuse one of being angry in the review. This is an honest review, expressing my experience with this particular company. Honesty doesn't equate anger. Customer service is key in any business. Party Rentals, take this review as way to improve the business not attack the reviewer. I wish you well in your quest to improve.

S

sonia borregovia Google

over 8 years ago

Rented chairs and tables for my event, all were very clean. The linens were clean and fresh. Great service, personnel was helpful and friendly. I will come back for future rentals, they had everything I needed and more. Thanks Paulina's Party Rentals for making my party a success! I would definitely recommend them.