J

Junior Outlookvia Google

about 1 month ago

I had an accident and the police officer called this tow truck for help me. I agreed, but he advised me to discuss the price with the driver and pay him directly. I was literally one minute from my house, let's say two minutes, not even a mile away. They charged me $340. I thought it was very expensive, and I found it unacceptable that they didn't give me the price before doing the work so I could decide whether to accept the quote or look for another service. However, I thought it would be a little less because I've been towed before, even in a past accident, and they towed me more than 5 miles and didn't charge me this much. I paid the money because the tow truck had already taken my car to my house. But they've really gone too far with this price. I'm disappointed with this company. (The driver never He dont told me the price beforehand, and I asked him about it several times. He waited until he brought the car to deliver that blow.

M

Marena Robinsonvia Google

6 months ago

Back on 8/27/25 I called for a tow at like 7:45pm because my car overheated and I was stuck in a not so nice area of Winston and my husband wouldn't answer his phone. Unfortunately, the dispatcher, Kevin, informed me their only driver was coming back from Boone and would be a while before he could get me so I would be better off calling another tow company. Kevin gave me a few names to try and was extremely apologetic cause he could tell I was extremely upset, and concerned about where I happened to breakdown. So I started calling other tow companies and then one finally answered and could come in a reasonable time... Kevin at Pat's called me back to make sure I had someone coming to me and stayed on the phone with me until my husband (finally) got to my location. That is some top tier, A1, customer service right there. Kevin is awesome and talked with me and calmed me down. While I didn't get to actually use Pat's towing service this time, my husband does use them often to bring "side projects" to my house. They have always done a good job towing whatever cars my husband asks them to. Never had an issue.

T

T MLvia Google

6 months ago

We used Pat’s Towing (through AAA) after having our car involved in an accident. They were very responsive with excellent communication and updates provided on when our car would arrive. William was our driver and he called with an update once he picked up our car and gave us an estimated time of arrival and another once he arrived with our car at the repair shop. They were great to work with and we highly recommend Pat’s Towing.

T

Tina Welchvia Google

7 months ago

What a wonderful group of people!! They are kind, knowledgeable, respectful and ever so helpful. They repaired my car efficiently and quickly. It's such a relief to feel confident that Pat's body shop will take great care of my vehicles. Thank you Sherry and Luke for your hardwork and for extending your kindness to me!!

G

Gordon Carrvia Google

over 1 year ago

My Gen 7 Stingray Z51 was clipped from the rear and the entire rear bumpers and lamp units had to be replaced and color matched to 10 year old Velocity Yellow (of course). The baby came back in PERFECT repair with joints better than factory and a color match that was just unbelievably perfect. All performed by a staff dedicated to customer service. They put up with my nagging and stupid questions with kind patience AND support. The work was completed on time and Icouldn't have been more pleased. Pat's Body Shop is 1st rate.