Alejandro Chapa
This letter serves as formal notice regarding a recent incident during a pedal party hosted by your company that resulted in significant financial and emotional distress for our group. Specifically, your failure to provide accurate and reliable information regarding parking locations directly led to the towing of four vehicles, each incurring a $350 fee, totaling $1,500. This incident constitutes a breach of the implied duty of care owed to your patrons and raises concerns about the adequacy of your business practices. Your assurance that parking in the specified area was permissible was materially false and constitutes negligent misrepresentation. As a business operating in a professional capacity, you are required to exercise reasonable care and diligence in providing accurate information to customers. The lack of clear communication, coupled with the absence of alternative parking solutions, demonstrates a gross lack of planning and disregard for the well-being of your patrons. Under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), misrepresentation and failure to disclose critical information are actionable offenses. Furthermore, the disruption of our event and the subsequent financial burden could be construed as damages under applicable consumer protection laws. Should this matter not be addressed to our satisfaction, we are prepared to escalate it to the Better Business Bureau and pursue additional remedies, including filing a formal complaint with the Texas Attorney General’s Office. We urge you to take immediate corrective action to ensure such incidents do not recur, including: 1. Implementing clear and accurate parking policies with written communication to patrons. 2. Establishing partnerships with nearby parking facilities to secure safe and accessible parking options. 3. Reviewing and improving your operational protocols to avoid future negligence. We trust that you will take this matter seriously and act promptly to rectify the situation. Failure to do so will leave us with no choice but to seek further action to protect the interests of current and future customers.






