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Jacob Crawfordvia Google

about 1 month ago

I’m sure those that posted below 5 stars have their reasons, but I’ve never been treated better. The first time I went there they sent me away because I didn’t need what I thought I needed. They could have charged for a superfluous service but chose to give great advice instead. Which is why I naturally chose to return a second time. I brought them a wheel and a new tire to put on it expecting to pay more than I did and to wait a day. The manager (Dallas) worked it in and it was done in under an hour. Right before a massive snow storm too. Great place, everyone is easy to talk to, they don’t run you around, and they over-delivered on my expectations. We need more people like Dallas around…..Plus, there are lots of places to eat across the street if you choose to stay and wait. I didn’t but I would have if I had known they were going to be that quick!

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Brooke Lampenfeldvia Google

about 1 month ago

Clean lobby, kind and helpful customer service! I appreciate the fast service and Douglas was super helpful in making sure I knew which products were the best fit for my car! Thank you for helping me drive home safely!

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Shoobhangivia Google

about 1 month ago

Needed battery change as car was sitting in parking lot for about 3 months. My car dealership said they will need 2-3 days so I checked with Pep Boys. The quality of work is excellent and they don’t try to upsell unnecessary services. It’s rare to find a shop that’s both efficient and trustworthy but this team delivers on both. I’d confidently recommend them to anyone who wants reliable, fast and honest car service as I got my car fixed real quick and at reasonable cost.

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Dmitri Marcusvia Google

4 months ago

I asked for an oil change, two new tires, new windshield wipers, and an inspection at a nearly $550 price tag. I was told my vehicle would be ready on the 4th of November. Unfortunately, my car was not ready until 2:00 pm the next day, even though I was told it would be ready by 12 on the 5th of November. On the morning of the 6th of November, I noticed air quickly leaving my tire. I was able to make it to a Sheetz to fill all the tires with air (even though this should have been done at the shop). I was also missing two tire caps, and my sensors were not recalibrated (A service I ask for every time, and is never done). This is the first time in my life that I have paid over $500 for a service and received less than what I paid. I paid over $500 for a service that was supposed to take a day, and instead am now going on the 4th day. Additionally, I have heard staff talking negatively about customers in the past. Their focus should be on their jobs, not on criticizing people for lacking knowledge in a field they don't even work in.

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Benjamin Kostenbadervia Google

4 months ago

Vehicle inspection, oil change, and tire rotation on a fairly old car. They answered all of my questions in a clear and informed way. It was a quick job for those three services - took 4-5 hours for me to return and pick up my car, but I think it was done faster than that. We read the previous reviews and comments before scheduling. Most recent negative comments were about timing. We arrived at 8AM and were done by 1PM. When we got there the place was nice and empty. By 1PM, many folks were waiting for their cars. I'd assume that emergencies arise and the place gets quite busy. If you can, drop off at the earliest time you can muster, or even leave your car overnight. I'm guessing even urgent repairs are first-come-first-served. I prefer that over a system where you pay more to skip the line.