Shay W
Perfect Painters 4 stars because their billing method or system is not perfect. Sale Rep: Drew very professional very informative and helpful had a great conversation provided good insight on the product and project needs and requirements very reasonable with quoted estimate. Customer Service: Both Ladies were professional and proactive in handling my situation and inquiries. Painters: On -Time , Respectful of the property ,they were clean and tidy, polite and friendly. Had a slight communication barrier but I was able to use my translator to communicate with the painters. However I did notice a few need that be touch up areas that will need to be fixed after there departure Note if you have multiple jobs don’t sign anything until all jobs are completed! I made this mistake of thinking the completion paperwork form was for work completed not entire project. So when painter ask me complete the form signed thinking it was for the interior work only , I was wrong but confusing sense i had just had conversation with my Sales Associate and the production crew a few hours before about the exterior and the likely hood of the job being postponed because of the high winds and they don’t paint in those type of weather conditions. Lastly Billing system: The billing system is a headache because the job was separated due to weather conditions for the exterior painting this caused issues Perfect Painters charged my credit card for the final balance which included the unfinished exterior painting. When I called regarding the issue I was told two things I signed the paperwork stating all work had been completed including exterior after confirming with the sale rep and production crew it was not going to get completed that day again because of the wind. And the production team was not told by the painters that the exterior was not completed the same day which made no sense that painter had to tell them again that the exterior was not completed due to the weather when it was pretty much already decided based on the weather forecast. Secondly I received text and email asking me to confirm appointment for Friday to complete the exterior, instead no show , no call and my credit card was changed on Friday for the final balance. After calling I spoke to 3 Perfect Painters professionals customer service, Production Team and the billing office called all the same day and apologized for the mixup and the billing office voided the transaction recharged for half of the remaining balance but again on Monday I got another text and email for the final balance when again the exterior had not been completed . I emailed the billing department this time explaining again and they apologized again and stated they have noted the account to reflect final payment is now due upon your completion of the exterior. Few chips on stairs, only on day 5 . Exterior work completed as of this evening! Needs to be touch up they missed a few spots along the trim of the door frame I guess they were trying to get me out of the way! To dark to take photos of the final results exterior garage door painted black . Paid in full! So be mindful if you have multiple jobs and they are not completed all in the same day wait to sign any completion agreement. Lessons learned! Workmanship is good, billing system and communication with customers and staff needs improvement.
