anna nabesima
I had the worst experience of my life at this pet shop, and I am absolutely heartbroken. I have a Golden Retriever, and I very clearly authorized only a light trim, especially around the ears. What they did instead was completely shave and butcher my dog’s coat. They cut the entire ear hair shorter than the ear itself, uneven, choppy, crooked — it honestly looks like a five-year-old pulled his hair and used scissors without any skill or care. My dog is completely unrecognizable. He does not even look like a Golden Retriever anymore. The coat is destroyed, uneven everywhere, and the ears are especially shocking. I truly did not think it was possible to make my dog look bad — but somehow, they managed. To make things worse, this service was almost $150, which is absolutely unacceptable for the result we received. I left crying. I am traveling internationally with my dog to Brazil for vacation, something I had been planning carefully, and now my dog looks nothing like himself. This was not just a bad haircut — it was careless, unprofessional, and devastating. If you own a Golden Retriever or any double-coated breed, do not come here. They clearly do not understand breed-appropriate grooming or how to respect a client’s instructions. I am beyond disappointed and would never return or recommend this place to anyone.
